Sr IT Support Specialist Shifamed
Sr IT Support Specialist Shifamed
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 90000 - 120000
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Founded in 2009 by serial entrepreneur Amr Salahieh Shifamed LLC is a privately held medical device innovation hub focused on the development of novel medical products to address clinical needs in the rapidly evolving fields of cardiology and ophthalmology.
Description
The Senior IT Systems Support Specialist will be part of the team that supports users and with modern solutions to improve the employee experience. The successful candidate will be working one on one with our internal customers assisting them with their needs performing day to day administrative tasks and participating in support projects. The ideal person can work well in a collaborative environment with other IT counterparts while still being effective independently. This is a fulltime onsite position and will require reporting to our offices located in Campbell CA.
Responsibilities Skills & HandsOn Experience
- Provide technical assistance and support to our employees across our portfolio companies.
- Provide both frontline support for users and escalation support for IT team members.
- Diagnose and resolve hardware and softwarerelated issues on laptops and workstations in a mixed Windows/Mac/Linux environment 95/4/1 both inperson and remotely.
- Troubleshoot application hardware and networkrelated issues.
- Assist in installation of servers networking and storage systems.
- Managing servers through VMware vCenter to maintain high availability for optimal performance.
- Lead and develop new initiatives for endpoints to improve employee experience and productivity.
- Image deploy troubleshoot and manage Windows Apple Linux devices.
- Work with the team to analyze infrastructure and identify areas for improvement enhancements and standardization.
- Daytoday administration of onpremises and cloudbased services security tools file and print servers and Office 365 in a multitenancy environment.
- Identify promote and implement solutions to existing and new technical challenges.
- White glove experience with supporting executive and C Suite personnel.
- Microsoft Office (O365 and Microsoft Windows proficiency.
- Experience with managing OnPrem and Cloud solutions.
- Proficient in PowerShell scripting with a history of successfully completed automation in Hybrid AD environments.
- Strong critical thinking skills with the ability to take accurate and detailed notes.
- Exceptional customer service skills with a friendly and approachable demeanor.
- Excellent verbal and written communication skills.
- Able to walk frequently to neighboring buildings regularly encountering steps/stairs.
- Lift up to 25 pounds on a routine basis (desktops monitors printers etc..
- Comfortable occasionally working in a clean room (Controlled Environment Room) where wearing a fullcoverage suit is required.
- Strong foundation in MDM solutions for multiple operating systems.
- Strong technical writing skills.
- Available for weekend & afterhours oncall support rotation.
Education & Work Experience
- 7 years experience in IT Support / Help Desk or an equivalent role where you have demonstrated leadership skills.
- Proficient with Microsoft Windows MacOS and the Office 365 Application Suite.
- Working experience with Active Directory Azure AD Intune and/or O365 administration.
- Experience working with multiple domains/tenancies is preferred but not required.
- Knowledge of maintaining users groups and applications within Okta or equivalent service.
- Excellent communication skills personal initiative and enthusiasm to help end users.
- Certifications such as CompTIA A are a plus.
- AA or BS desired but not required.
Our salary ranges are calculated by role and level. Your position within that range will be determined by your jobrelated knowledge skills experience relevant education and training/certifications. In addition to those factors we also examine internal equity as well as consider current market rate and title may be assessed one level lower or higher accordingly. After you join the company your performance contributions and results along with business and organizational needs will affect your base salary. The base salary range for this fulltime position is between $90000 to $120000 equity benefits.
NOTICE TO CANDIDATES: Please be aware that Shifamed and its portfolio companies do not conduct interviews or extend offers through mobile web chat applications. Please report any such occurrences to
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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