Lead Front Desk Optometrists Tech FT Manitowoc WI 228

Front Desk Associate (Optometrists Technician) Full Time

Company Overview: 30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton WI and has since expanded to over 245 stores in 42 states. Today Eyemart Express is celebrated for promptly delivering quality eyewear at great prices while maintaining great relationships with optometrists and local communities. Were not like everyone elsewith local labs in stores eye exams and sameday delivery on glassesour customers never miss a moment. Now you can join one of the nations top optical retailers and help improve lives by helping people see better.

Earning Potential: The earning potential for this role is competitive inclusive of base pay and incentives.

Job Description: The Drs Tech also known as an Optometrist Technician or Optical Technician will primarily assist under the store Doctor. The general responsibilities of this position are to service all customers who enter the Doctors office and assist them with the delivery of exam services as well as the purchase of contact lenses. This person is responsible for maintaining company standards while: answering the telephone greeting patients performing the pretest selling contact lenses communicating Eyemarts specials and everyday low prices meeting sales goals data entry into the computer following A/R procedures performing I & R (insertion and removal) training ordering and dispensing contact lenses troubleshooting customer complaints filing and reporting as necessary. The Drs Tech is also responsible for performing any related work as directed by a Manager or Doctor.

Responsibilities:

• Customer Service: Provide exceptional customer service to all patients.

• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment returns and exchanges.

• Transaction Processing: Compute and process payment transactions/refunds using the inhouse Point of Sale system.

• Administrative Tasks: Perform other administrative tasks as assigned.

• Insurance Claims: Process insurance claims efficiently.

• Product Knowledge: Maintain uptodate knowledge of products.

• Patient Files: Create and maintain patient files following company and HIPAA policies regarding confidentiality.

• Data Entry: Input customer information into the computer system accurately.

• Patient Assessment: Assess and interpret patients needs/wants based upon prescription requirements facial features lifestyle and occupation and suggest the most appropriate products (i.e. frames lens type coatings).

• Patient SignIn: Signin patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients charts per local Doctor specifications. File patient charts daily.

• PreTest Procedures: Perform a thorough pretest as directed by the local Doctor. For example: NCT autorefraction autokeratometry color test brief medical history visual acuity load phoropter etc. Follow the local pathogen control policy as set by the local Doctor.

• Contact Lens Orders: Order and receive contact lenses. Call customers daily for pickup job status and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control for example receiving stock maintaining the merchandising monthly inventory and loss prevention.

Requirements:

• High School Diploma or GED.

• Experience working in retail customer service or sales.

• Experience working in the optical industry is preferred but not required. We are willing to train.

Benefits:

• Health Insurance

• Vision Insurance

• Dental Insurance

• Matching 401k

• ShortTerm and LongTerm Disability

• Life Insurance

• Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express were dedicated to excellence in everything we do. We understand the importance of worklife balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

If youre ready to join a company that values excellence invests in your future and respects your need for balance submit your resume today! Eyemart Express is where your career takes off.

This posting provides an overview of the role. A full job description will be provided upon hire.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age gender race color religion sex national origin gender identity sexual orientation disability or protected veteran status. We maintain a drugfree workplace and perform preemployment substance abuse testing.