MCP Client Relationship Manager Central
MCP Client Relationship Manager Central
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Salary Not Disclosed
1 Vacancy
Job Description
The primary responsibility of the Account Manager is to develop and maintain the relationship between Mayo Clinic and the client. The Account Manager will be expected to fully understand the products/services as part of the assigned programs. A successful Account Manager will also have the necessary emotional intelligence to successfully navigate collaborations and drive advancements in strategic priorities for the clients. This will include interfacing with the other Mayo Clinic Platform delivery and development teams and managing golive and onboarding activities and resolving issues. The Account Manager will be engaged early in the development of the relationship between the client and Mayo Clinic interfacing with the Prospecting Due Diligence Sales and Implementation teams to ensure a solid foundation is established to enable a successful longterm relationship. During the onboarding process the Account Manager will be established as the primary point of contact between the client and Mayo Clinic. As a result the Account Manager is responsible for promoting and instilling Mayo Clinics core values within the relationship. The Account Manager will continue as the primary point of contact throughout the relationship to ensure overall alignment with strategy. The account manager will report regular status updates to Mayo Clinic Platform and the client and is accountable for accurate billing / timely payment of invoices. Must be able to effectively manage time and priorities across multiple clients. The Account Manager will be expected to manage client expectations and to promote and coordinate professional services to deliver value add solutions to the client. Key success metrics: client satisfaction client retention product utilization revenue growth expense management and maintaining account management discipline.
Qualifications
Bachelors degree in Business Administration Sales Marketing Management Healthcare or related field with 3 years of experience in account management client/customer service or sales within the healthcare or healthrelated business.
OR masters degree in Business Administration Sales Marketing Management Healthcare or related field with 1 year of experience in account management client/customer service or sales within healthcare or healthrelated business.
Proven success interacting with all levels of key decisionmakers both externally and internally to meet client and organizational needs.
Excellent oral and written communication skills to effectively facilitate meetings deliver presentations craft proposals and communicate clearly and succinctly.
Must be proficient in English
Experience in clinical operations is preferred for Account Managers reporting to Provider Market. Experience with technical products is preferred for Account Managers reporting to Services. Strong organizational and project management skills. Must maintain a highlevel of integrity and be selfmotivated to work independently. Additional consideration will be given to candidates with a proven track record of successful account management experience.
Candidate must live within one of the following states to be considered: Ohio Indiana Illinois Michigan Wisconsin Minnesota Iowa Missouri Kansas Nebraska South Dakota North Dakota.
Required Experience:
Manager
Employment Type
Full-Time
