CRM Solution Architect
CRM Solution Architect
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Job Description
Move Your Career Forward with DAC as a CRM Solution Architect
Who We Are
We are DACa global fullfunnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO paid media creative production analytics and local optimization we combine the brightest minds with innovative technology to deliver seamless forwardthinking strategies. Powered by AI data and creative ingenuity we deliver integrated campaigns that engage customers at every touchpointfrom global audiences to individual store locations.
Position Summary
The CRM Solution Architect will play a critical role in optimizing and evolving our Microsoft Dynamics 365 platform to support business growth and scalability. This position combines strategic vision with handson ensuring the architecture aligns with company goals while addressing technical debt and implementing best practices. The successful candidate will collaborate with crossfunctional teams to design innovative CRM solutions streamline workflows and ensure the platform meets both current and future business needs.
What Youll Do
- Develop and Maintain CRM Architecture: Design and implement a scalable futureready architecture for Microsoft Dynamics 365 addressing technical debt and aligning with business objectives.
- Establish Governance: Define and enforce best practices for CRM customizations including fields entities workflows and security models ensuring consistency and compliance.
- Collaborate Across Teams: Work closely with developers business analysts and stakeholders to translate business requirements into efficient scalable technical solutions.
- Provide Technical Leadership: Mentor and guide team members contributing to handson development tasks such as plugin creation integrations and performance optimizations.
- Evaluate and Innovate: Continuously assess the platforms suitability for evolving business needs and recommend enhancements or migrations to alternative CRM platforms if necessary.
What You Bring
- 35 years of experience working with CRM platforms with a strong focus on Microsoft Dynamics 365.
- Expert knowledge of D365 customizations including fields entities workflows plugins and security models.
- Strong understanding of CRM architecture and scalability with the ability to evaluate platform suitability and recommend migrations if needed.
- Relevant certifications such as Microsoft Certified: Power Platform Solution Architect Expert or Dynamics 365 Functional Consultant preferred.
What Youll Get
- Professional Growth: Work with toptier clients and cuttingedge tools in the performance marketing industry.
- Collaborative Culture: Be part of a global organization that values curiosity transparency and innovation.
- Competitive Benefits:
- Competitive salary and comprehensive health benefits.
- Generous PTO wellness initiatives and parental leave.
- Retirement saving plans.
- Opportunities for continued learning and professional development.
- A supportive collaborative and casual work environment.
How We Work
This role requires two inoffice days per week with three days inoffice during the threemonth orientation period. Remote work is not available for this position.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties responsibilities and qualifications may vary based on assignment or group. DAC is an equal opportunity employer committed to providing equal employment opportunities to all employees and applicants without regard to race color ethnicity gender age religion creed national origin sexual orientation gender identity marital status citizenship genetic information disability or any other basis prohibited by applicable federal provincial state or municipal law. If you require an accommodation in any aspect of the selection process please reach out to
#LIHybrid
Employment Type
Full-Time
