Sr Software Engineer - Tech Lead
Sr Software Engineer - Tech Lead
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1 Vacancy
Job Description
Technical Lead Customer Communications Management
The mission of the Document Fulfilment Team within Enterprise Application Services is to deliver technical solutions supporting digital strategies while offering a seamless experience and exceptional service and value to our customers. The vision for this role is to serve as technical leader for North America while we modernize Customer Communications at Chubb executing on a global platform strategy. What You Will Do
The Technical Leader for Customer Communications North America is responsible for technical design oversight of code development end to end testing and deployment of features for the Global Enterprise Customer Communications Management (CCM) Platform.
Your Duties:
- Serve as technical lead for developers ensuring they have what is needed to perform their jobs manage their work motivate them to perform their duties well and monitor performance
- Serve as both handson engineer 30 and technical lead 70 for a team of developers as you work in partnership to create complex high quality and highperforming software
- Partner with architects and consuming application teams in the implementation of appropriate design solutions aligned with architecture governance standards processes and tools while maintaining a key focus on design patterns and technology standards reuse
- Conduct code reviews guiding engineers on how to refactor code to ensure optimized fully functional applications
- Provide technical documentation for projects written and verbal communication on status to Chubb business and technology leadership including executives
- Provide Leadership for supporting Document Generation applications including Enterprise Forms Forms Selector DB (FSD) and new CCM Platform.
- Integration of CCM application services with administrative systems (including but not limited to Genius ACES MARRS Xcelerate Claim Vision Duck Creek applications including SCI MarketPlace Umbrella Benchmarq Financial lines Fast Track ECOS and Claim Connect.
- Partner with Architecture to define new solutions for integrating with CCM tool
- Provide Technical Leadership and establish CCM Platform standards at the Global level for new CCM platform implementation
- Serve as a subject matter expert on best practices in Customer Communication Management
- Experience in managing change requests including the ability to develop templates from scratch
- Familiarity with the insurance domain through relevant work experience
- Manage all activities related to forms administration
- Experience in batch job creation for generating multiple documents reliably
- Assist leadership with of the migration from legacy document generation technologies to the new global strategic platform
- Coach and mentor new team members with varying levels of experience
Qualifications
Foundational Skills:
- Engineering mindset towards problem solving and an expert at troubleshooting and implementing creative solutions to deliver on Customer Communications business objectives.
- Must be a good team playercollaborative by nature with excellent communication skills.
- Ability to provide consultative technical analysis to technical and business senior leadership.
- Driven by curiosity and fearless with experience leading highperforming teams.
Technical Skills:
- Full stack developer with at least 10 yearsreal world experience in implementing software features/solutions on an enterprise level global experience a plus.
- Demonstrated proficiency in .NET REST API XML JSON XSLT XSD
- Experience using SQL DB and/or DB2/Oracle.
- Expertise in understanding the responsibilities of the application platform layer database API caching layer and other web services.
- Experience analyzing data and data patterns to drive improvements.
- Integrate UI with the back end /downstream/external systems using RESTful API
- Experience in complex document design and development Azure Cloud environment using CCM tools such as xPression Quadient Extreme or Smart Communications.
- AutoSys Scheduler experience
- Expert in understanding of responsibilities of the CCM platform database API caching layer and other web services.
- Experience in creating custom and reusable components in both Web and Windows Services layer
- Experience analyzing data and data patterns to drive improvements
- Ability to leverage integration patterns and drive consistency with consuming applications
- Skilled in DevOps with knowledge of implementing CICD pipeline
Education:
- Experience in business analytics statistics project management or technology
OR
- Bachelors or Masters degree in Computer Science analytics statistics finance business or technology or equivalent work experience.
Required Experience:
Staff IC
Employment Type
Full-Time
