Support Analyst Hybrid
Support Analyst Hybrid
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Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
In this role youll be on a team acting as one of the main points of contact for all Broadridge Investment Management Solutions (BIMS) clients including hedge funds wealth managers and traditional asset managers. You will interact directly with traders trade support operations and IT groups daily to support their use of BIMS products and services. Succeeding in this role requires balancing knowledge of the financial industry technology and our applications to ensure our clients systems are operationally ready each day and any issues are addressed in a timely and effective manner.
As a service delivery team member you will have a significant impact on the clients organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking providing excellent internal and client communication timely resolution or escalation of client issues.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to a Broadridge officeandgiven the flexibility to work from home.
Primary Responsibilities:
Serve as front line of support for all trading inquiries troubleshoot triage and manage issues from point of origin to resolution
Define present and implement solutions in the form of business process changes and/or business requirement
Ensure an excellent client experience by providing proactive timely and efficient communication regarding the impact current status and next steps of issues being researched
Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery; work with Relationship Managers to advocate for client specific product functional requests and changes
Work with the manager to handle issue backlog monitor and assign issues as reported by clients
Build and maintain client relationships and maintain superior levels of client satisfaction
Essential Qualifications:
13 years of experience in financial technology and/or the investment industry ideally in a clientfacing role
Understanding of financial markets trading and risk management
Knowledge of XML/L/Java/VB including the ability to read simple scripts
Ability to read SQL scripts and stored procedures
Knowledge of ETLability to follow data as it comes in from a vendor and to a database
Strong written and verbal communication skills and ability to multitask
BS/BA degree in Computer Science Technology Finance or related field
Salary range $60000.00 $65000.00. Bonus Eligible.
Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Please visitwww.broadridgebenefitsfor more information on our comprehensive benefit offerings
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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
Disability Assistance
We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.
Required Experience:
IC
Employment Type
Full-Time
