MailDistribution Services Supervisor

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.

Job Description

Mail/Distribution Services Supervisor

Locations: Kansas City MO

Get To Know Us:

Our Mail Service team receives opens sorts batches and scans work ensuring timely and accurate processing. They will determine and code transaction types while preparing and processing each transaction in compliance with internal and external quality productivity contract compliance and regulatory standards. In this position associates may document and maintain volume and processing records. Knowledge of various mail service technologies is preferred. This position uses custom requirements and processes work in a multiclient environment to track and utilize clientspecific inventory.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
• Your Future: 401k Matching Program Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
• Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
• Training: HandsOn TeamCustomized including SS&C University
• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

• Manages assigned personnel. Plans allocates and monitors work and makes decisions regarding employment performance reviews training and development.
• Coordinates and monitors daily mail and scanning workflow to ensure all functions are performed on an efficient timely basis and meet quality productivity SLA and audit standards; reviews and prepares quality and productivity reports for management.
• Interfaces with internal and external client(s) to respond to questions regarding shareholder account issues post office boxes research and scanning. Escalates mail or scanning exceptions with significant financial ramifications to senior management.
• Communicates with various departments to address shareholder and client inquiries.
• Reviews operating procedures and policies identifies issues and makes improvement recommendations to senior management.
• Oversees the utilization of all SCL Pitney Bowes Metering WorldShip OPEX and IBML mail services / scanning applications and equipment as directed by management. Monitors individual usage and providing feedback to associates as well as vendors.
• Manages and participates in a variety of special projects new product testing and implementation.
• Coordinates conversions deconversions and start up clients as directed by senior management

What You Will Bring:

• Bachelors degree or equivalent combination of formal education and work experience preferred.
• 3 4 years transfer agency or related Front End experience including 1 2 years senior specialist experience preferred.
• Knowledge of mail sorting procedures archival processes and general office and administrative procedures preferred.
• Knowledge of mutual fund processing cash processing and transaction sorting practices preferred.
• Knowledge of AWD/DST Image workflow FrontEnd BackEnd and HighSpeed scanning equipment preferred.
• Ability to communicate clearly and effectively both verbally and in writing.
• Ability to handle a variety of tasks and changing responsibilities display leadership control and planning skills and influence others.
• Demonstrated leadership and coaching skills.
• Analytical problem solving and follow through skills.
• Experience working within a fastpaced deadlinedriven production environment.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website: www.ssctech/careers.

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Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.