Description
Title:
Operations Coordinator Cell & Gene Therapies
Job Purpose:
An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life! This will change the face of medicine as we know it. In this role the candidate will provide an enhanced level of operational support for movement of all Cell and Gene shipments through Markens network and that of our parent company UPS.
Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics to ensure the highest levels of customer service commerciality quality & satisfaction.
Reporting to the Cell & Gene Operations Lead this person will be responsible for successfully supporting the Cell & Gene Operations Team.
Main Duties and Responsibilities:
- Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
- Utilize technology to provide enhanced monitoring management and control of shipments as required
- Collaborate with LSPs Branches and Depots to arrange and coordinate shipment solutions
- Preparation Placement control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers) equipment (GPS tracking devices Temperature monitors) and trained operatives are according to Cell & Gene project specificationsCOPs or SOPs.
- Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time and they adhere to the clients expectations regarding documentation GDP requirements.
- Work with the regulatory team to ensure trade compliance for all Import and Export shipments
- Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments
- Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities
- Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cutoff time for international shipments.
- Ensure Markens Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure arrival customs clearance etc. for all Cell & Gene shipments
- Send prealerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the prealert and shipment instructions.
- Pre and Postflight shipment check and communicate with airlines and handling agents in case of delays or offloads.
- Escalate any issues or delays to the Cell & Gene Management Team.
Requirements:
- PC/System literate
- Good working knowledge of Excel and Word
- Ability through knowledge to adapt and deal with enquiries & day to day issues
- Strong professional telephone manner
- Eye for detail
- Able to think on their feet
- Excellent communication skills
- Ability to liaise with other departments
- Experience in the courier or freight industry
- Temperature controlled shipping
- Security Level D
- Previous experience in Exports import and Transport within an office environment
- Previous experience within Pharmaceutical Logistics
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a stateoftheart GMPcompliant depot network and logistic hubs for clinical drug product storage and distribution worldwide and supports cell and gene therapy logistics services from clinical to commercial while maintaining the leading position for DirecttoPatient and Home Healthcare services biological sample shipments and biological kit production.
Starting hourly amount: $23.00 $28.00
Moving Our World Forward by Delivering What Matters.
Required Experience:
IC