Configuration Analyst

Who Boundless Is

Were a team of immigrants and experts who have struggled with our own journeys through the complex highstakes U.S. immigration system. We are building customercentric products and experiences to become the first trusted brand in immigration. We are the largest player in the family immigration industry and a highgrowth challenger serving corporate clients. Across both consumer and business segments weve helped over 100000 individuals and 1000 businesses to successfully navigate the convoluted immigration process.

Today we are a dynamic growthstage technology company with 350 employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are wellcapitalized backed by influential venture investors around the countryincluding Foundry Group (led by Brad Feld) Emerson Collective (Laurene Powell Jobs foundation) Pioneer Square Labs Two Sigma Ventures Trilogy Equity Partners and Jerry Yang.

What youll do

As an Immigration Process Analyst on our Configuration Team youll play a key role in translating complex government processes into userfriendly workflows that drive the customer experience. You will gather requirements perform legal research and work closely with crossfunctional teams to ensure that our workflows align with current immigration standards and deliver value to both internal and external users. In this role youll simplify the immigration experience for our customers while improving the efficiency of our internal teams.

In this role you will:

• Deeply understand the user experience for our internal users and customers
• Identify and execute on opportunities to improve processes and workflows
• Collaborate with stakeholders including technical teams to gather requirements
• Develop flexible processes that scale with business growth
• Present and workshop proposals with stakeholders
• Research legal rules and regulations (DHS USCIS and DOL resources) to monitor for any changes to government standards or processes
• Balance competing priorities including bug reports feature requests and your current roadmap
• QA final workflow updates for usability and legal compliance

We are looking for:

• 2 years of experience developing technical requirements in a support product or project management role; preference for 2 years in the immigration space.
• Excellent concise written and oral communication
• Ability to foster collaboration and drive shared understanding across teams
• Strong project management skills with experience handling competing priorities
• An excellent communicator who can simplify complexity into actionable insights
• Ability to identify and prioritize highvalue work delivering impact quickly
• Strong problemsolving skills and a track record of continuous improvement
• Passion for optimizing processes to enhance customer success and operational efficiency
• Ability to work with international teams to achieve goals
• Drive to transform immigration for businesses and employees

Location

Seattle; the Seattle team is inoffice together at least two days per week

Compensation

Compensation for this role includes both cash and equity. The starting base salary for this position is typically $85000 $125000. Total compensation offered for this role will be dependent on the candidates experience qualifications skills and abilities as demonstrated in the interview and hiring process. Additionally Boundless offers its U.S. fulltime employees benefits including medical dental vision 401K match life and AD&D insurance shortterm disability insurance and commuter benefits.

Give us a sense of who you are

All applicants should describe a specific instance where you enhanced a software process. What problem did you identify what solution did you implement what was your specific contribution and what measurable outcomes resulted from this improvement