Product Director - Rewards Experience
Product Director - Rewards Experience
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Job Description
Were seeking an Executive Director Product Manager to join our Chase Rewards team focusing on enhancing our redemption product area. This role involves understanding customer needs and data intelligence to improve our products and personalize user experiences. Youll be responsible for defining the strategic vision for the products modernization planning and implementing initiatives for transformation. The ideal candidate is a selfstarter able to influence crossfunctional teams and passionate about designing seamless products. Strong collaboration skills an agile mindset and leadership experience are essential for success in this role.
Job Summary:
As an Executive Director Product Manager within the Chase Rewards team you will be responsible for leading a redemption product area. You will leverage your deep understanding of customer needs and data intelligence to make our products better smarter and more personalized. You will define and deliver the strategic vision for the modernization path of the product building customercentric Rewards journeys. You will promote the planning sequencing and implementation of these initiatives to deliver endstate transformation based on value impact and time to market. This role requires strong collaboration and influencing skills an agile mindset and the flexibility to adapt to internal & competitive market forces.
Job Responsibilities
- Collaborate closely with the engineering design analytics and other crossfunctional stakeholders to define vision and roadmap across a suite of redemption products inclusive of existing products already in market as well as new product launches
- Maintain deep knowledge of user experience insights and journeys using competitive analysis to anticipate trends and ascertain best practices to provide fresh insights into the product backlog
- Integrate data analytics product metrics user experience research competitive and market analysis and company goals to drive prioritization of product initiatives
- Provide clear vision and scope documentation use cases workflows wireframes design and product requirements and other materials as needed to support technical design and development
- Partner with development and design teams to prioritize backlog monitor progress and anticipate key issues & roadblocks
- Drive product reviews strategy sessions and other key cadences with leadership to provide progress on roadmap and key initiatives
- Manage internal risk and compliance review processes to ensure a strong control environment for product launches
- Drive bestinclass practices for product management with a focus on optimizing collaboration model across key partners maturation of agile practices and continued refinement of endtoend processes
- Promote a culture of ownership and willingness to take controlled risks to achieve results
- Drive a culture of respect that promotes diversity and inclusion and mentors and motivates a strong crossfunctional team
- Develop the next generation of product leaders with a focus on hiring and retaining top talent
Required qualifications capabilities and skills:
- Must be a seasoned manager with a proven track record of creating an inclusive environment and building a productive team
- Proven track record of managing the endtoend product development lifecycle for complex largescale initiatives with hands on experience with agile practices
- Structured analytical thinker with ability to analyze opportunities recommend solutions and communicate effectively (both verbal and written)
- Strong executive presence; comfortable interacting with and presenting to all levels of management
- Strong influencing partnership and collaboration skills to drive crossfunctional teams
- Demonstrated ability to manage tight delivery timelines and calmness under intense pressure
- Positive teamoriented attitude and leadership skills
- Experience with credit cards/consumer lending
Required Experience:
Director
Employment Type
Full-Time
