Assistant Community Manager Lancaster Village Apartments
Assistant Community Manager Lancaster Village Apartments
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Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Management Operations: Assist in the management of the property in accordance with CSM policies and procedures as described in SOP manuals which includes:
- Administration of leasing procedures to meet/exceed budget established for the property by meeting occupancy and rental rate goals.
- Prompt collection of rent and initiating Unlawful Detainer process when necessary.
- Ensure inspections of each unit during checkin and checkout assuring that the owners assets are protected at all times and that appropriate deductions are taken from deposits.
- Support the Community Manager in implementing changes to operations based on property needs.
- In the absence of the Community Manager ensure that a responsible person is available for building emergencies at all times.
- Participate in community activities and other projects as assigned.
- Cost Control: Responsible for assisting in the management of department expenses and deposits to maximize profitability. Responsible for assisting in effective labor management through proper scheduling monitoring and adjusting based on business needs. Follow CSM procurement guidelines and applies good business judgment. Provide support for administrative and accounting tasks as needed. Help manage and maintain company assets to stay within budget guidelines and prolong the life of company resources.
- Leasing/Marketing: Actively solicit business to achieve occupancy and rental goals of the property 45 closure rate on new leases and renewals or as directed). Ensure that prospective residents are reached through advertising and further markets the property by responding to phone inquiries and property tours. Responsible for accurate preparation and administration of all leasing activities (i.e. paperwork applications leases etc. and rental traffic reports. Assist resident management in the completion of market studies and online/local advertising.
- Customer Service: Ensure residents needs and concerns are responded to in a professional and timely manner. Maintain physical asset to provide a welcoming and pleasant environment for residents. Assist Community Manager in walking the property on a periodic basis. Work side by side with staff to train and model appropriate resident service standards.
- Training: Assist in the training of employees as directed and ensure training records are maintained. Analyze quality issues identify training needs and ensure implementation to improve results. Utilize available resources and adhere to CSM training policies. Ensure CSM training requirements are met.
- Safety/Risk Management: Conduct routine inspections of operations to maintain standards per CSM local state and federal regulations. Ensure a clean and safe work environment and follow all CSM procedures for resident/employee incidents. Need to be available to assist in any natural/catastrophic disasters.
- People Management: Assist in the interviewing hiring coaching and development of assigned employees as directed by the Community Manager. Work with Community Manager to motivate staff by setting goals providing performance feedback as necessary and rewarding/recognizing employees. Keep Community Manager informed of any performance or employee relations issues.
- Self/Workload Management: Responsible for effective self/workload management. Demonstrate clear written and verbal communication skills. Promote collaboration and a positive professional work environment. Adhere to CSM attendance policy and grooming/appearance/dress code standards. Attend all required meetings. Adhere to all CSM Standard Operating Procedures and Fair Housing laws. Maintain a predictable and reliable attendance.
REQUIRED SKILLS AND EXPERIENCES
Education: High school diploma or GED required. College degree or equivalent experience preferred.
Experience/Knowledge/Skills/Abilities:
- 2 years of relevant work experience required / 2 years of direct Assistant Community Manager experience preferred.
- 1 year of multifamily leasing experience preferred
- 1 year of Yardi (multifamily leasing) experience preferred.
Must be detail oriented have the ability to communicate well with all levels within and outside the organization possess strong computer skills and be able to problemsolve with employees and residents. Must be able to manage multiple priorities in a fastpaced environment. Current and valid drivers license with safe driving record required.
CSM Corporation offers a comprehensive benefits package to all regular fulltime employees designed to support the health wellbeing and financial security of our employees. Our benefits include medical dental and vision insurance plans companypaid life insurance and short term disability coverage companypaid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) timeoff scholarship program generous hotel discounts and more! For benefits offered to regular parttime or oncall employees please email .
Required Experience:
IC
Employment Type
Full-Time
