Customer Service Support Coordinator
Customer Service Support Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join the company that helps make American manufacturing possible. Youll work alongside essential industries such as automotive plastics food beverage and aerospace while becoming an employee owner through our Employee Stock Ownership Plan (ESOP). As a McNaughtonMcKay employee not only do you help the company succeed you also share in the rewards.
General Summary:
Provides administrative and transactional support for the Customer Service/Sales teams.
Key Responsibilities:
1. Provides transactional support to the Customer Service Team which can include entering orders in the Business System.
2. Coordinates collaborates and communicates with the Customer Service Team to support customer needs.
3. Maintains the spreadsheet for Lot Bills and other nonstandard billing cycles.
4. Generates analyzes and maintains Open Order reports.
5. Followsup with vendors to check order status and expedite when necessary.
6. Utilizes vendor websites and online tools to identify and source products for customer quotes.
7. Generates Customer Price Books and basic sales reporting when requested.
8. Coordinates Special Pricing Agreements including entry into our vendors business systems.
9. Provides continuous improvements to the support tools and processes which supports the quality initiatives set forth by the region.
10. Follows all safety policies and procedures and completes the provided training.
Knowledge/Skills/Abilities:
1. High School diploma or GED required; 1 years of administrative experience required.
2. Demonstrated ability in working with formulas lookup tables and common tools in Microsoft Excel.
3. Proven critical thinking problem solving decision making & multitasking skills.
4. Ability to work with minimal supervision: organizing prioritizing and completing tasks at own initiative.
5. Detail oriented with the ability to spot and correct errors; focus should be on quality before quantity.
6. McNaughtonMcKay business system knowledge preferred.
7. Proven interpersonal communication skills both written and oral.
Reporting Relationships:
Reports To: Branch Supervisor or Manager Customer Service Manager
Direct Reports: None
Working Conditions: Normal office environment
EEO/AA/M/F/Vet/Disability Employer
We appreciate your interest in McNaughtonMcKay Electric Company. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race color religion national origin citizenship gender marital status sexual orientation age disability veteran status or any other characteristic protected by federal state or local law.
Other details
- Job FamilyOffice
- Pay TypeHourly
- Required EducationHigh School
Required Experience:
IC
Employment Type
Hourly
