Customer Service Representative
Customer Service Representative
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Job Description
At Red Mountain Weight Loss we are committed to transforming lives through personalized weight loss and wellness solutions. As a PartTime Customer Service Representative youll play an essential role in delivering exceptional support to both new and existing patients.
This is a parttime role with two available shifts: Monday Friday from 12:00 pm to 6:00 pm or 8:00 am to 1:00 pm. If you thrive in a fastpaced environment love connecting with people and take pride in delivering topnotch service we would love to have you on our team.
What Youll Do
- Handle inbound and outbound calls texts chats and emails with professionalism and warmth.
- Schedule modify confirm and cancel patient appointments with accuracy.
- Educate patients about Red Mountains weight loss programs med spa services and products.
- Build meaningful relationships by understanding patient needs and providing personalized recommendations.
- Maintain detailed and accurate documentation in our CRM system.
- Ensure each patient feels valued supported and empowered in their journey.
What Were Looking For
- One to two years of customer service or call center experience preferred.
- Strong communication skills and a passion for helping others.
- Ability to thrive in a highvolume fastpaced environment.
- Experience in scheduling data entry and maintaining confidentiality.
- A positive attitude and a teamplayer mindset.
Bilingual in Spanish is a plus.
Hours of Operation
Must be open to working flexible hours within the following hours of operation:
Monday to Friday: 6:00 am 6:00 pm
Saturday: 6:00 am 4:00 pm
Pay
- $17.50 $25 per hour based on experience.
Benefits
- Biannual performance reviews with the potential for a merit increase of up to $1 per review totaling up to $2 annually.
- Saturday shift incentive: an extra $1 per hour for all hourly employees working on Saturdays.
- Employee Pricing: on weight loss programs retail products and med spa services (including cosmetic injectables!
- Friends & Family Program: discounts extended to five 5 individuals.
Required Experience:
Unclear Seniority
Employment Type
Hourly
