Field Technical Specialist Opportunity in Philadelphia PA
Field Technical Specialist Opportunity in Philadelphia PA
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
The Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass onsite technical investigations with suppliers regarding component issues upkeep of technical issue logs adherence to company policies support in warranty scenarios and the collection of product failure data. Directly reports to the Regional Product Support Manager.
WHAT YOU WILL DO:
- Understand and organize ECN/EAD information extending into the field offering technical insights into products and conduct root cause investigations for field issues.
- Review work instructions for technical or practical errors and carry out work instruction trials.
- Generate technical summary reports.
- Gather and disseminate data on field technical issues.
- Communicate information on product reliability to the Regional Product Support Manager (RPSM).
- Create PowerPoint presentations detailing technical issues.
- Ensure accurate completion of standard documents.
- Report customer complaints.
*Travel will be required toCompany production facilities as assigned.
WHAT YOU NEED TO BE SUCCESSFUL:
- Completion of a 2year Technical College program or equivalent qualification.
- Over 5 years of handson experience in troubleshooting complex mechanical and electrical systems within the automotive industry.
- Experience with J1939 communication and troubleshooting.
- Familiarity with computerbased service tools CAN logger and analysis software.
- Possession of a valid drivers license is a requirement.
WHY JOIN THE TEAM:
- Benefits Starting Day One of Employment!
- Health dental and vision coverage
- Employee Assistance Program
- Paid holidays
- Paid time off
- Modern and clean work environment
- Competitive wages
- Ongoing training and development through a variety of initiatives
Required Experience:
Unclear Seniority
Employment Type
Full Time
