In Room Dining - Attendant
In Room Dining - Attendant
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Job Description
Are you a hospitality enthusiast searching for a new experience in South Florida and have a love for genuinely exceeding expectations Room Service at Mr. C Coconut Grove is looking to hire an Inroom Dining Server who constantly attends to customers needs in a friendly welcoming way while taking and delivering their orders quickly and accurately with excellent customer service.
This position has a competitive wage depending on experience. All eligible fulltime regular employees are also offered great benefits including medical dental vision and a 401 (k) retirement savings plan holiday pay vacation time paid time off (PTO) parking and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry consider applying to join our exceptional team today!
WHO WE ARE
From the fourth generation hospitality leaders brothers Ignazio and Maggio Cipriani comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the worldrenowned architecture firm Arquitectonica the hotels interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service complimented by luxury accommodations and amenities.
YOUR ROLE AS AN INROOM DINING SERVER
We are looking for an InRoom Dining Server to take and deliver orders.
Room dining server provides exceptional food quality quantity and presentation standards for menu items using methods including batch cooking and justintime preparation methods.
Your ultimate goal will be to provide highquality service that will help us maintain and attract customers.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
- Takes room service orders over the telephone following In Room Dining phone procedures and relays all orders to the kitchen.
- Carry silverware linen and food on tray or uses a serving cart/vehicle to transport order to room.
- Sets up trays and serves food/beverage.
- Answers questions regarding room service and responds to requests for additional food or drink service.
- Collects or stacks dirty dishes on tray table or serving cart and removes from the room or retrieves them from the hall outside of the room.
- Garnishes dishes prior to serving as necessary.
- Present final check with a script posted to a member/guest account.
- Performs other related duties as assigned by the Manager on duty.
- Anticipate and service the guests needs before requests are made.
- Follow proper time and attendance and uniform procedures.
- Able to ascertain a guests satisfaction and handle any problems which may arise and inform a Manager of the problem and how it was resolved.
OTHER:
- Regular attendance in conformance with the standards which may be established from time to time is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination of employment.
- Due to the cyclical nature of the industry employees may be required to work varying schedules to reflect the business needs of the property. In addition attendance at all scheduled training sessions and meetings is required.
- Upon employment all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate organization rules and regulations will be subject to disciplinary action up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to the essential functions this position may be required to perform a combination of the following supportive functions:
- Respond quickly and properly in any restaurant emergency situation.
- Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
- Maintain cleanliness in all areas of the dining room.
- The ability to perform other tasks or projects as assigned by Cipriani Management.
SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES:
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job with or without reasonable accommodation using some other combination of knowledge skills and abilities:
- Able to speak read write and understand the primary language(s) used in the workplace.
- Good communication skills both verbal and written.
- Able to learn and perform all essential job functions accurately and safely.
- Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests.
- Knowledge of the city particularly tourist attractions and the ability to communicate clear directions to these attractions and facilities.
- Auditory and visual abilities to observe and detect signs of emergency situations.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
- Be physically able to lift reach bend and stoop.
- Be able to working in a standing position for long periods of time.
- Be able to safely lift bags cases and stacks weighing up to 60 pounds.
- Be able to work in a hot wet humid and loud environment for long periods of time.
- Verbal auditory and visual interactions occur continuously in the process of communicating with guests supervisors and other employees.
QUALIFICATION STANDARDS:
Education: High school or equivalent education preferred.
Experience Required: Minimum of oneyear serving experience required.
Licenses or Certificates: Ability to obtain and/or maintain any governmentrequired licenses certificates or permits.
Grooming: All Employees must maintain a neat clean and wellgroomed appearance per Cipriani standards.
INTENT AND FUNCTION OF JOB DESCRIPTIONS:
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks only incidentally related to each position have been excluded. Requirements skills and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance however should the duties responsibilities and requirements delineated be interpreted as allinclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an atwill employer.
READY TO JOIN OUR TEAM
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job please fill out our initial 3minute mobilefriendly application. We look forward to meeting you!
We are an Equal Employment OpportunityEmployer
Required Experience:
Junior IC
Employment Type
Full-Time
