CX Project Coordinator Temporary Contract
CX Project Coordinator Temporary Contract
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Job Description
At Swarovski where innovation meets inspiration our people desire to explore experience and create. We are looking for a CX Project Coordinator based in Milan where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand learn and grow with us. Were bold and inventive revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
In this role you will report directly to the Customer Engagement &Promo Manager and your main duties will be the following:
Lead program activities and manage effective and timely communication on project progress and results to General Manager Customer Engagement &Promo Manager global CX team & global initiative owners as applicable
Translate insights to steer the local projects successfully.
Act as main point of contact to Customer Engagement &Promo Manager global CX team & global initiative owners.
Execute project management and ensure high quality deliverables.
Support the Customer Engagement &Promo Manager global CX team & global initiative owners in the preparation of the country rollout roadmap (e.g. assign responsibilities refine timelines and actions).
Develop and manage a detailed project schedule and pre & postgolive work plan.
Ensure resource availability and allocation.
Coordinate CX activities and monitor implementation progress.
Engage and coordinate all local stakeholders to ensure on time delivery
Monitor CX success based on predefined KPIs and measure business impact together with Controlling
Track spend against local / global budgets.
Manage and inform on issues and risks.
Ensure localization of the globally developed strategic concepts by the local experts while adhering to global guidelines.
Ensure thorough handover to relevant local owner post anchoring and closure of each initiative.
Demonstrate strong stakeholder management & collaboration and agility and growth mindset.
About you
We are looking for a motivated CX Project Coordinator who brings along the following background:
Minimum 34 years of CRM experience preferably in the luxury business
Minimum 34 years of experience managing crossfunctional operational projects
Experience in customer service both online & offline
Excellent communication skills with an ability to summarize complex information for an executive audience
Excellent written and verbal communication skills
Extensive Excel and PowerPoint skills
Knowledge of project management tools
Experience in managing senior stakeholders across different business departments
Strong analytics skills
Problem solving mindset
Ability to work independently
Strong team work attitude
Fluency in English AND Spanish
What we offer
You can expect a range of benefits including:
- Swarovski products discounts
- Employee Assistance Program
- Volunteering leave
- Learning and development programs
- Ticket restaurant
*For this position offer contract for a definite period of time with a possibility of extension
Masters of Light Since 1895
Swarovski creates beautiful crystalbased products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria the company designs manufactures and sells the worlds finest crystal gemstones Swarovski Created Diamonds and zirconia jewelry and accessories as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2400 stores and 6700 points of sales in around 140 countries and employs more than 18000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives) Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovskis heritage. Today this legacy is rooted in sustainability measures across the value chain with an emphasis on circular innovation championing diversity inclusion and selfexpression and in the philanthropic work of the Swarovski Foundation which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved respected valued connected and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate based on race color religion marital status age national origin physical or mental disability medical condition pregnancy gender sexual orientation gender identity or expression veteran status or any other status protected under the law of the countries we operate in.
Required Experience:
IC
Employment Type
Full-Time
