General Manager I
General Manager I
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Getting students to school safely on time and ready to learn.
Stock Transportation has decades of experience in providing safe and reliable transportation to students across Canada. Stock is also part of a much larger family along with Durham School Services Petermann Septran The Provider TransExpress Safeway and Smith Bus who come together as National Express LLC (NELLC). NELLC is one of the leading transportation companies in North America operating 250 branches and employing 30000 individuals. As a leader in student transportation National Express LLC (NELLC) is committed to exceptional safety outstanding customer service and positive employee relations. We are currently seeking a General Manager Ifor our Customer Service Centre (CSC) in POSITION LOCATION.
Responsibilities:
- Delivers overall performance and results for the CSC.
- Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.
- Ensures the CSC is a customercentric team that is focused on building strong and effective partnerships
- Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies.
- Communicates company values strategies and objectives in an effort to share information and while encouraging feedback and input.
- Review budgets and develop the annual operating plan business review.
- Develop short and longrange business plans to increase incremental business revenues and margins.
- Directs coaches and develops CSC staff including: Operations Supervisor Dispatcher Router Office Administrator Driver Maintenance Charter Coordinator and Safety Supervisor to obtain the required skills and abilities to act independently in their job assignments.
- Builds company image by collaborating with customers government community organizations and employees while demonstrating strong and ethical business practices.
- Creates a culture of safety while providing a high quality of service.
- Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns
- Meets regularly with school board administrators to review service quality and performance.
- Enhances and builds on current customer relationships to ensure customer retention.
- Works with Regional Vice President and Marketing & Sales department in gathering data and assisting in the sales process in pursuit of new business.
- Bachelors degree in business administration management or related field or 1012 years of comparable experience; MBA preferred
- At least 3 years of supervisory experience and P&L oversight
- Proven ability to meet service delivery expectations including customer and safety
- Bilingual abilities a plus
- Knowledge of risk assessment to resolve customer issues which do not expose the Company to unnecessary risk.
- Knowledge of the companies service promise services capabilities policies procedures and practices to effectively manage CSC personnel.
- Knowledge of customer service best practices to build strong customer relationships
- Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents.
- Knowledge of leadership and management practices and techniques
Stock Transportation is an Equal Opportunity Employer
For more information please visit or
Key Words: Student Transportation Manager Manager of Student Transportation Transportation Manager Transit Manager Location Manager Contract Manager Assistant Transportation Director Student Transportation Director Transportation Director Bus School Bus Buses Coaches Student Pupil Passenger Charter Transportation Transit Para transit Special Needs Transportation Logistics Operations Transport Route CMF 88 88M 88N 88Z
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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