Lead Usher Pool

California State University, Northridge

Posted on : 05-04-2025

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1 Vacancy

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Job Location

Northridge, CA - USA

Hourly Salary

$ 21 - 34

Vacancy

1 Vacancy

Posted on : 05-04-2025

Job Description

CSUN strives to be a destination workplace where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success both for our students and our employees. We have a relentless passion for celebrating diversity equity and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do and enjoy the unique value the CSUN community can offer. If this sounds like you youve come to the right place. Learn more: Duties

Under general supervision the Lead Usher leads a customer service team and provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall.

Interacts with artists renters guests and audience in accordance with various aspects of public convenings at The Soraya including but not limited to security safety parking venue access ticketing and seating VIP protocols providing exit instructions in the event of an emergency and other policies and procedures.
Assigned as needed to lead an Audience Services team responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies pertaining to patron possession of large personal items food and beverage and use of recording devices within the theatre; and basic crowd control.
Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: to one 1 year of related experience providing audience or customer services providing performing arts support functions or in a theatrerelated setting required.

Equivalent to at least one 1 semester of experience as a Soraya Usher preferred.

Catering or food service experience is a plus.

Current American Heart Association or Red Cross CPR AED and/or First Aid and TIPS (Training for Intervention Procedures) certifications are preferred.

LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVERS LICENSE.

Knowledge Skills & Abilities

Working knowledge of theatre etiquette and performing arts center customer service standards and protocols.
Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills.
Flexibility and patience when interacting with others and the ability to establish and maintain strong working relationships with colleagues team supervisors artists/artist management rental clients and patrons.
Ability to work in a fastpaced environment both independently as well as part of a team under the pressure of time deadlines.
Employee may be required to use personal protective equipment (PPE) in accordance with Federal State and County Public Health directives in various aspects of their work.

Pay Benefits & Work Schedule

Classification: Community Service Specialist / 8820 / 2
The anticipated HIRING RATE: $21.89 per hour. The salary range for this classification is: $21.89 $34.36 per hour.
HOURS: Intermittent oncall; hours and schedule vary.
This is a Temporary position; end date to be determined.
The individual hired for this role will physically work oncampus in Northridge. This is not a telecommute position.

General Information

Applications are currently being accepted to establish a Lead Usher POOL. Applications for these oncall positions will be accepted on a continuing basis through June 30 2025 or until an adequate amount of applications have been received.
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
By the California State University (CSU) OutofState Employment Policy the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSUrelated work outside of California.
Candidates should apply by completing the CSUN online application. To submit an application and for more detailed information on the application and hiring process please visit this link: CSU recommends that faculty staff and students who are accessing campus facilities at any university location be immunized against SARSCoV2 the virus that causes COVID19 and that all individuals who access any inperson program or activity (on or offcampus) operated or controlled by the University follow COVID19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age medical condition and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity religion or religious creed nationality age gender gender identity gender expression sexual orientation genetic information medical condition marital status veteran or military status and disability. Reasonable accommodations will be provided for applicants with disabilities who selfdisclose by contacting Recruitment Services at.

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

California State University, Northridge

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Lead Usher Pool

California State University, Northridge

Job Description

Employment Type

Company Industry

Key Skills

About Company

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