Solutions Delivery Manager
Solutions Delivery Manager
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1 Vacancy
Job Description
Biotechnology is rewriting life as we know it from the medicines we take to the crops we grow the materials we wear and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchlings mission is to unlock the power of biotechnology. The worlds most innovative biotech companies use Benchlings R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.
ROLE OVERVIEW
The Solutions Delivery Manager is responsible for ensuring Benchling solution development coverage efficacy quality and enablement across the Customer Experience team. Operating at the intersection of our product suite and our customers this dynamic role focuses on translating our product capabilities into effective solutions to match our customers scientific use cases and enabling the broader CX organization to operationalize around Benchlings best practices. Solutions Delivery Manager works crossfunctionally with Benchlings build organization as well as across the CX departments to develop robust solutions that can deliver value to our customers while improving internal knowledge and productivity.
Successful Solutions Delivery Managers will harness the knowledge and experience Benchling has gained across thousands of customer engagements and leverage previous and learned experience to serve as an expert across scientific domains and modalities served by Benchling. They will develop and continuously improve our solutions as both the science and Benchling product capabilities evolve. A successful candidate will be comfortable working across teams and systems often with no existing guidance or playbook to deliver impactful solutions and value aligned with our department and team goal.
RESPONSIBILITIES
Including but not limited to:
- Build and maintain solution assets such as best practices documents
- Operationalization of Benchlings new product introduction motions to deliver new product insights
- Train and educate the broader CX organization through various means (e.g. create documentation drive enablement initiatives refresh solutions advise on customer engagements etc.
- Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization
- Work crossfunctionally with Sales Marketing and Strategy teams to align on product value and customer messaging
- Learn existing and new verticals that Benchling services
- Collaborate across CX departments to reflect customer learnings into solution assets
- Deliver services and oversee services engagements to ensure high quality solution and delivery
QUALIFICATIONS
Scientific and Benchling Knowledge
- Deep knowledge of Benchlings Platform and solutions and technical proficiency with Benchling products
- Deep experience and knowledge of at least one scientific vertical served by Benchling
Customer Readiness
- Experienced customer experience professional with a strong track record in overseeing the success of customer engagements
- Superior customer service skills the ability to be empathetic accurate resourceful and conscientious with a sense of urgency
Problem Solving and Collaborative Success
- Excellent oral and written communication skills to work effectively with others both inside and outside departmental boundaries at remote locations and/or outside the company
- Demonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information
- Flexible and able to adjust on the fly to new demands; a high sense of urgency tendency towards action and comfortable working through ambiguity to independently make progress on individual and team goals
Experience and Educational Requirements
- 4 years experience in a relevant scientific domain. Experience in antibody engineering modified biologics process development or analytical development preferred
- 2 years experience in implementing and solution development with Benchling
- Bachelors degree in a life sciences related field is required (biology microbiology genetics biotechnology neurology etc.
- Ph.D. or direct research and lab experience is preferred
HOW WE WORK
Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes inoffice collaboration. Employees are expected to be onsite 3 days per week.
SALARY RANGE
Benchling takes a marketbased approach to pay. The candidates starting pay will be determined based on jobrelated skills experience qualifications interview performance and work location. For this role the base salary range is$149623 $202431.
To help you determine which zone applies to your location please see thisresource. If you have questions regarding a specific locations zone designation please contact a recruiter for additional information.
Total Compensationincludes the following:
- Competitive total rewards package
- Broad range of medical dental and vision plans for employees and their dependents
- Fertility healthcare and familyforming benefits
- Four months of fully paid parental leave
- 401(k) Employer Match
- Commuter benefits for inoffice employees and a generous home office set up stipend for remote employees
- Mental health benefits including therapy and coaching for employees and their dependents
- Monthly Wellness stipend
- Learning and development stipend
- Generous and flexible vacation
- Companywide Winter holiday shutdown
- Sabbaticals for 5year and 10year anniversaries
#LIHybrid
#BIHybrid
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Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences.
We are an equal opportunity employer. That means we dont discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We also consider for employment qualified applicants with arrest and conviction records consistent with applicable federal state and local law including but not limited to the San Francisco Fair Chance Ordinance.
Please be aware that Benchling will never request personal information payment or sensitive details outside of Greenhouse or via email. All official communications will come from an @benchling email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy please reach out to us at to verify the communication.
Required Experience:
Manager
Employment Type
Full Time
