Bilingual Customer Service Representative
Bilingual Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Bilingual SpanishEnglish Customer Service Representative
Tachus company HQ in The Woodlands Texas
Company Overview
Tachus is a 100 pure fiberoptic internet service provider that has been disrupting the market by delivering a simple fast service with outstanding Texasbased customer service to tens of thousands of homes and businesses in the Greater Houston area. Our team brings decades of technology marketing sales infrastructure and operations experience with a proven track record of building and growing highly successful businesses. We are a fastgrowing disruptor and seek to empower communities via frustrationfree connections to the digital world.
Summary Job Description
Reporting to the Manager of Customer Care the Bilingual SpanishEnglish Customer Service Representative will be responsible for building relationships with our customers in a call center environment by utilizing consultative selling techniques. The ideal candidate should enjoy connecting with people excel in providing excellent customer service and can thrive in a fastpaced environment while employing consultative selling strategies. In addition the demonstration of strong teamwork capabilities to collaborate effectively across the organization to address customer inquiries and advance Tachus objectives will be an important feature of the role.
Roles and Responsibilities
- Grow the Tachus subscriber base through consultative selling techniques in an inbound/outbound call center.
- Work in a fastpaced environment that demands accuracy.
- Use critical thinking while multitasking system swapping and reaching efficient customer resolutions.
- Maintain a positive environment in a diverse work culture with coworkers and customers.
- Respond to customer emails calls and tickets.
- Defuse customer escalation issues.
- Troubleshoot customer product issues.
- Complete all administrative expectations on time and as directed.
- Attend select companysponsored marketing events.
Qualifications
Knowledge and Experience
- The Bilingual SpanishEnglish Customer Service Representative must be fluent in reading writing and speaking Spanish and English.
- A history of successfully managing customer relationships with experience in customer service and sales and an extremely friendly personality with an ease on the phone and in person
- Proven ability to promote products and services in a persuasive professional manner.
- Excellent interpersonal communication skills including active listening.
- Organized with attention to detail.
- Flexibility to adapt in a fastpaced dynamic environment.
- Proven success using Microsoft Office suite and experience with Salesforce.
- The ability to sit and stand for long periods of time.
- The ability to pass a background check and drug screen.
- Authorization to work in the United States with a valid drivers license and ability to travel as needed.
- Experience with a CRM system.
What Youll Get
- Free Tachus Fiber Internet where available.
- Set schedule with great worklife balance.
- Competitive pay.
- Paid Time Off starting at 10 days per year.
- $19 per hour to start with seasonal opportunities to earn more with incentive programs.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or status as a qualified individual with a disability or Vietnam era or other protected veteran. This is an inperson fulltime position located in The Woodlands Texas. Relocation will not be provided.Must be authorized to work in the United States and pass a background and drug screen.
Come be part of a market disruptor! Competitive compensation and comprehensive benefits with medical dental vision paidtimeoff in a fun flexible environment!
This role its duties and responsibilities will evolve over time as the company continues to grow and we are looking for a dynamic team member who will grow with changes as the company continues to grow.
Required Experience:
Unclear Seniority
Employment Type
Unclear
