Technical Support Engineer
Technical Support Engineer
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Job Description
The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical hyperorganized fanatical about seeing things through to completion serviceoriented and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is wellfunded for growth and our investors are second to none. They include Vista Equity Partners Vista General Catalyst JPMC American Express HSBC and Ericsson Ventures.
Qualifications:
2 to 4 years of experience in similar industry as Menlo (enterprise cloud/network security or IT admins of security services/devices)
Fast learner and selfstarter.
Excellent verbal and written communication and interpersonal skills
Ability to troubleshoot HTTP/HTTPS and cybersecurity related technologies BS or MS in EE or CS/CE Math Physics or related fields
Extensive knowledge of TCP/IP Internet technologies
Demonstrate strong analytical and problemsolving skills
Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
Job description:
Lead troubleshooting effort to resolve customer reported issues via phone and/or email or remote session
Provide configuration/policy/design recommendation and assistance in customer deployment
Create knowledge base articles and best practice documentation
Recreate complex issues both in Cloud environment or OVA/appliance Assist engineering and operations teams to investigate and resolve software or operations issues
Perform patch qualification related tasks such as bug fix verification
Analyze log data network packet traces HAR files Browser developers tool.
Ensure customers reported issues are resolved to the clients satisfaction in a timely manner.
MSGLI4
Why Menlo
Our culture is collaborative inclusive and fun! We have five core values: Stay Aligned Get It Done Customer Empathy Think Creatively and Help Each Other Out. We believe in open communication supporting new ideas and sharing a mutual mindset of what were aiming to achieve together. There are tremendous opportunities to take initiative implement new ideas and have a hand in building a legacy.
All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.
TO ALL AGENCIES: Please no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Securitys policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired no fee or payment will be paid.
Employment Type
Full-Time
