Sales Success Specialist
Sales Success Specialist
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Job Description
About Us:
How many companies can say theyve been in business for over 177 years!
Here at ZEISS we certainly can! As the pioneers of science ZEISS handles the everchanging environments in a fastpaced world meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research Medical Technology Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42000 employees and have over 4000 in the US and Canada alone! Make a difference come join the team!
Location/Region: This position is located in Dublin CA office.
Whats the role
As a Sales Success Specialist acts as a primary contact for all communications customer care and inquiries for a region you get to work with an astonishing team that plays a vital role Customer Care. This individual will prepare and enter sales orders into ERP/CRM and execute. transactions to completion This is a cross collaborative interaction with the many partners within ZEISS to include but not be limited to SBU factory shipping accounts receivables sales partners and other ZEISS entities. The Sales Success Specialist reviews configurations and builds the order via US inventory and SBU new to order and reviews and escalates the backlog for shipment. Forecasts manages order backlog and releases order to revenue.
Sound Interesting Heres what youll do:
Provide excellent cross collaborative communication and customer service to ZEISS Customers. 2 to 4 hour response is a key component.
Must be able to work independently and with minimal supervision.
Responsible for working within the management structure to receive the appropriate approvals and documentation before completing transaction.
Accurately process order from order receipt to invoice . Provide order and shipment status to customers and regional contacts. Work with appropriate management to prioritize orders and meet established deadlines.
Create capital equipment quotations
Monitor orders and work cross departmentally with production control shipping and logistics to acquire needed product information for shipment. Review scheduled ship dates to reflect changes in customers delivery requirements. Manage backlog and update or escalate accordingly.
Analyze inventory and assign to orders building configurations from US inventory locations and completing configurations via order from factory.
Create and maintain detailed records of communication/interactions and tracking customer activities using various business tools.
Provide daily weekly and monthly order status reports. Adhere to monthend cutoff schedules.
Process orders returns exchanges cancellations and price adjustments in accordance with the established work instructions (SOPs) procedures.
Assist in the creation of forecasts for the sales force.
Back up Sales Success Specialists as needed.
Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures.
Do you qualify
Requires 3 or more years of related experience in Order Administration sales support and customer support roles. International order experience highly desirable.
Understanding of complex configurations with the ability to build and assign existing inventories to an order
Demonstrated cross collaborative communication skills
Customer service skills that will support successful response to common inquiries or complaints from customers
Ability to respond to regulatory inquiries.
Excellent written and verbal communication skills are necessary.
Selfmotivated ability to work with minimal supervision.
Must work well in a team environment.
College degree or equivalent preferred
Proficient with Microsoft Excel ERP/CRM Lotus Notes or similar software applications is required.
BiLingual is a plus.
BiLingual (English/Mandarin/German/Spanish) Preferred.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
The hourly pay range for this position is $27.00 $33.00.
The pay offered for this role may be influenced by factors such as job location scope of role qualifications education experience & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits including medical plans retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Tina EilermanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race color religion creed sex gender marital status age national origin or ancestry physical or mental disability medical condition military or veteran status citizen status sexual orientation pregnancy (includes childbirth breastfeeding or related medical condition) genetic predisposition carrier status gender expression or identity including transgender identity or any other class or characteristic protected by federal state or local law of the employee (or the people with whom the employee associates including relatives and friends).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
