Administration Assistant- Services

Our Purpose and Ambition

NextSense is a notforprofit organisation supporting people with vision or hearing loss across Australia. We work with children adults and their families providing a holistic approach to hearing services for newborns through to people over 90 years old and helping children who are blind or have low vision to develop the right skills mobility and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860 and weve been expanding our services ever since. Today we deliver worldclass education (both to children with sensory loss and to professionals in the field) cochlear implants allied health services therapy research and clinical services to children and adults. Were a registered NDIS provider working with our clients to achieve their own goals and potential.

Were committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

Our new worldleading centre for innovation onsite at Macquarie University NSW represents a new era for hearing and vision loss. This nationally significant social infrastructure project was undertaken to nurture trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf hard of hearing blind or have low vision.While the centre is based at Macquarie its impact will extend across the country to all our sites and your role from our Liverpool office will be essential in bringing these advancements to life.

The Role

NextSense has an exciting opportunity for an Administration Assistant to join our team at Liverpool. This is a permanent fulltime role working 38hours per week and reports directly to the Client Services Network Lead.

As a friendly face on our team the Administration Assistant plays a crucial role in ensuring that our Deaf and Hard of Hearing clients receive exceptional service. Your genuine care for our clients will shine through as you prioritise their wellbeing at every turn.

Each day promises to be a fastpaced adventure where youll follow established processes to ensure timely and accurate appointment bookings and client administration tasks all while supporting our fantastic clinical staff in Liverpool. Youll be a puzzle master who enjoys delighting clients and supporting our clinical staffs success through organised and efficient service knowing that sometimes one size doesnt fit all.

Youll make a difference in this role by:

• providing high quality customer service as the first point of contact for all clients families and incoming enquiries
• ensuring the smooth day to day running of reception services while also providing administrative support to other NextSense services
• liaising with clients visitors and external partners such as hospitals cochlear implant providers and other allied health professionals
• effectively using the electronic client management system to book appointments maintain records and bill clients
• assisting in monitoring service agreements for National Disability Insurance Scheme (NDIS) funded clients
• providing support to NextSense therapists such as diary management assisting with operational tasks and projects

What we can offer you

• 100 salary packaging allowing you to increase your take home pay
• Extensive personal/carers leave
• 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
• 14 weeks paid parental leave for primary carer 6 weeks for secondary carer
• Access to industry leading education and professional development
• Collaborative work environment
• Wellbeing program including Employee Assistance Program

To be successful in this role youll need to demonstrate you meet the following selection criteria.

Essential:

• Working knowledge of Microsoft Office applications
• Prior experience using a client management system/platform
• Demonstrates effective time management and teamwork
• Prior experience providingadministrative support and following established procedures and guidelines
• Excellent verbal and written communication skills
• Working With Children Check
• NDIS Worker Check

Desirable:

• Prior experience providing administrative support to allied health professionals orin the health/disability sector
• Working knowledge of the National Disability Insurance Scheme (NDIS)framework

If you thrive in a dynamic environment and want to be part of a team that lift each other up to make a meaningful difference for our clients we cant wait to see your application.

Were here to help. If you have any further questions please reach out to our hiring manager Deb at Good luck!

NextSense is a child safe organisation candidate compliance with child protection legislation is essential.