CRM Systems Analyst
CRM Systems Analyst
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Job Description
Position Title:
CRM Systems AnalystJob Group:
Professional & ScientificRequired Minimum Qualifications:
Bachelors degreePreferred Qualifications:
At least 3 years of experience in CRM administration preferably with systems like EAB Navigate Ellucian Advise Salesforce or other educationbased systems.Experience in managing CRMrelated projects including designing/implementing workflows and automations
Experience designing and facilitating technical training and onboarding
Excel power user with experience using Power Query Tableau Prep or other data connectivity and preparation tools
Experience with data visualization tools (Tableau Power BI etc.
Previous experience working in a higher education setting
Job Description:
Summary
The Office of the Senior Vice President and Provost at Iowa State University is seeking a knowledgeable and customercentered CRM Systems Analyst. In this role you will help lead innovation of student success through effective digital transformation and data storytelling.
This position will use a people process technology approach to manage and optimize the EAB Navigate360 system to support student success and retention efforts. This role involves system configuration; enduser support; data enablement evaluation and assessment; and planning and implementing strategies for student success and retention. The position requires collaboration with various campus departments knowledge of data governance and security compliance and expertise with training and supporting stakeholders.
Key Responsibilities
EAB Navigate360 System Administration: Configure and customize EAB Navigate360 manage data validity troubleshoot and resolve issues and provide enduser training and support.
Data Enablement Evaluation and Assessment: Establish data infrastructure source and analyze data develop dashboards and reports manage complex data projects and provide consultation to operationalize data.
Student Success & Retention Planning and Implementation: Develop and implement strategies evaluate retention efforts and coordinate global reenrollment processes.
Level Guidelines
Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
Grasps professionallevel knowledge and concepts of field while working in a progressive learning mode
Works on problems and issues of somewhat limited scope
Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
Responds to inquiries and issues escalating to manager or higher level workers as appropriate
May lead projects of limited scope and complexity
May provide guidance to students
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS807Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1 Resume/Curriculum Vitae
2 Letter of Application/Cover Letter
If you have questions regarding this application process please email or callor Toll Free:.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and worklife benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and longterm disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date:
April 2 2025Posting Close Date:
April 8 2025Job Requisition Number:
R16709Required Experience:
IC
Employment Type
Full-Time
