Job Summary
The Identity/Access Management Analyst II is focused on identity management and is responsible for multiple aspects of managing the access required by the users of the organization. Facilitates the automation and timely completion of user provisioning processes and procedures both from a technical and nontechnical perspective. Responsible for the creation modification and deactivation of accounts across multiple technology platforms ensuring compliance with agreed upon SLAs with clients and customers while adhering to the governance and security practices that are part of the access and identity management lifecycle.
Job Specific Duties
- Performs service requests received through the helpdesk to facilitate timely resolution. Performs user provisioning and deprovisioning administration based on SLA turnaround time.
- Performs information security daily check list activities such as: user access reviews and recertifications of user access as well as maintain and manage policy exception reports.
- Maintains DNV HIPAA and regulatory processes and documentation.
- Modifies maintains and/or develops IDM processes for all health system departments and users. Ensures they are aligned with NCHs strategies.
- Participates in IT Security process improvement and continuous improvement initiatives; identifies areas where automation would be useful.
- Ensures the integrity and confidentiality of access to designate corporate and customer applications databases servers and other systems.
- Oversees enforcement of policies and procedures for system security administration and user system access based on industrystandard best practices.
- Plans designs and implements security design for new application and/or system implementations i.e. Identity and Access Management (IAM/IDM) solutions/workflows.
- Collaborates with internal and external auditors on security issues investigations and routine reviews.
- Responsible for responding to inquiries regarding information security practices or security access. Troubleshoots complex application/system access issues & documents resolutions in helpdesk problem management database.
- Provides customer service by supporting the enduser community with securityrelated issues; communicating & promoting security awareness to employees & providing 24 HR oncall support to end user.
Minimum Job Requirements
- Bachelors Degree in Computer Sciences/ Information Systems/related major (OR) 4 years of relevant experience.
- 13 years of experience administering and maintaining identity lifecycle processes including provisioning deprovisioning and rolebased access controls for enterprise users across various systems.
- 13 years of experience configuring and supporting Single SignOn (SSO) MultiFactor Authentication (MFA) and access control mechanisms using IAM tools such as Azure AD or SailPoint.
- 13 years of experience conducting regular access reviews generating audit reports and collaborating with compliance teams to meet security standards such as NIST or HIPAA addressing any identified gaps in access control.
Knowledge Skills and Abilities
- IAM experience and/or implementation highly preferred.
- Working knowledge of Active Directory users and computers Exchange Management Console and Exchange Administration Console SharePoint UNIX.
- SQL Query and stored procedures knowledge highly preferred.
- Strong interpersonal communications and written skills.
- Ability to conduct research into security issues as required.
- Ability to work in a fast paced environment.
- Excellent customer service skills.
- Healthcare experience is highly desired.
- High level of analytical and problemsolving abilities as well as ability to communicate at different technical levels.
- Knowledge of applicable practices and laws relating to data privacy and protection.
- Able to define metrics understand trends and be able to automate as many processes as possible.
- Thorough understanding of Access Management and RBAC (RoleBased Access Control).
- Ability to produce test and validate automation techniques and specialties to improve technology and business processes.
- Understanding of user provisioning workflows and provisioning of identities within a healthcare organization.
- Practical experience with project delivery and systems development life cycles.
- Strong organizational skills and excellent attention to detail and due diligence.
Required Experience:
IC