Principal Solutions Delivery Consultant

Summary:

The Solutions Delivery Consultant Senior Principal (SDC) at Nextiva is highly passionate about successful customer outcomes service and project delivery value delivery consulting and deep technical knowledge in Enterprise solutions architecture systems implementation and configuration workflows and automation and problemsolving.

Responsible for the successful implementation of new customer and existing customer solutions as the single point of contact from sales contract to deployment of requested solutions. Duties include but are not limited to solutions architecture solutions implementation and configuration and selfproject management. Solutions in line with Nextivas product and Professional Services SKUs in support of Nextiva Contact Center (NCC).

The position requires strong personal time management skills organizational skills accountability autonomy problemsolving and the ability to multitask in a constantly changing environment with multiple priorities.

Key Responsibilities:

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this job.

• Solution Design of Nextiva Contact Center for Enterprise/Strategic/System Integrator customers in Professional Services ensuring successful customer outcomes
• Technical Requirements Capture and design responsibility
• Manage complex contact center environments from initiation to completion
• Complex call flow design with Expert Contact Center configuration knowledge
• Extensive multilocation Contact Center configuration and deployment

Qualifications:

• BA/BS desired
• Minimum 10 years of professional service experience
• Preferred 10 years of technical experience in UCaaS and CCaaS environments
• Preferred Systems Integrator (SI) experience
• Systems integration (APIs middleware enterprise service buses)
• SQL (Structured Query Language) reporting capabilities particularly through tools like SQL Server Reporting Services (SSRS) and Power BI
• Basic coding/scripting skills (e.g. Python JavaScript Java C#
• Proficiency with project management tools and methodologies (Agile Scrum Waterfall)
• Experience working with enterprise solutions (ERP CRM etc..
• Proven Networking experience (VLANs MPLS/VPLS SDWAN)
• Networking concepts desired (TCP/IP DNS VPNs)
• CompTIA A certification desired
• Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) desired
• Must have a Professional and Collaborative demeanor
• Working understanding of voice contact center and SaaS application requirements
• Must be comfortable working in an accountable highspeed highpressure environment
• Highly organized must be able to handle multiple tasks with speed and accuracy independently
• Must be capable of prioritizing activities and scheduling to obtain effective results
• Strong oral and written communication and presentation skills
• Must possess strong time management and selfproject management skills
• Preferred experience with Salesforce and working with PSA software
• Ability to travel for customers onsite visits 25

Nextiva Core Competencies / DNA:

• Drives Results: The successful candidate will be action oriented with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent prepared to lead and drive changes as we transform.
• Critical Thinker: The successful candidate is fact based and data driven able to understand and articulate the why identifying key drivers and learning from the past. They are forwardthinking anticipating problems before they arise. Theyll recommend and action well thought out solutions understanding the risks and dependencies.
• Right Attitude: The successful candidate will be teamoriented collaborative and competitive with a winning mindset; theyre resilient and able to easily bounce back from setbacks. They will be able to zoom in / out willing to be handson to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring supporting and respecting our customers and team members.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

The expected hiring range is $90000$145000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

• Health Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance Life disability and supplemental indemnity plans
• WorkLife Balance Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
• Financial Security 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness Employee Assistance Program and comprehensive wellness initiatives
• Growth Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $2.7B.To check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the EVerify Program where and as required by law. For additional information about EVerify visit USCIS.

#LISP1 #LIRemote