Audi Cape Fear BDC Service Scheduler Warranty Administrator
Audi Cape Fear BDC Service Scheduler Warranty Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Audi Cape Fear is looking to hire a Service BDC Representative for our busy dealership who will be responsible for setting up service appointments answering inbound service calls outbound service and sales calls and most importantly the initial impression customers have of the dealership. Competitive Pay Plan Medical Dental and Vision Insurance 401(k) retirement plan Some Saturdays Great Working Conditions Employee pricing on service parts and vehicles. Representing the dealership professionally and enthusiastically
Responsibilities
- Give new customers a great initial impression of the dealership.
- Responsible for receiving incoming service calls
- Schedule service appointments for customers in our service department
- Answer inbound service calls
- Respond to and follow up on all customer Internet inquiries via email
- Make followup calls to customers. Interact with customers as well as with all dealership departments
Qualifications
- At least 1 year of experience in a highvolume Service call center is preferred.
- Must be friendly and have a positive professional attitude.
- Must like talking on the phone and answering customers questions about our extensive line of products .
- CDK experience is a plus. Exceptional written and oral communication skills .
- Great organizational skills.
- The ability to multitask follow directions be open to change work effectively under pressure and positively defuse negative situations with customers
- Committed to customer service and satisfaction
- Professional wellgroomed appearance
- Candidates must be reliable and must report to work every day on time
- Resume must be uploaded and online assessment completed for immediate consideration.
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass preemployment testing to include background checks MVR and drug screen.
Job Type: Fulltime
Required Experience:
Unclear Seniority
Employment Type
Full-Time
