Supervisor Call Center Ops
Supervisor Call Center Ops
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Salary Not Disclosed
1 Vacancy
Job Description
Location:
Calmont Operations BuildingDepartment:
Member ServicesShift:
First Shift (United States of America)Standard Weekly Hours:
40Summary:
Responsible for the overall supervision of the day to day duties and responsibilities within a multifunctional Call Center. Oversees the daily management of the department schedule to ensure sufficient telephone coverage and compliance of all contractual requirements for the Member and Provider hotlines. Utilizes excellent indepth knowledge of all Cook Childrens Health Plan (CCHP) Managed Care Programs aligning all of the Call Centers Policies and Procedures with CCHPs company objectives. Serves as an example to staff members through active demonstration of exceptional performance in all aspects of the Call Center. Supports overall project management efforts scheduling needs and implements changes to ensure the continuous success of the Call Center. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities and activities may change at any time with or without notice.Additional Information:
Responsible for the overall supervision of the daytoday duties and responsibilities within a multifunctional Call Center. Oversees the daily management of the department schedule to ensure sufficient telephone coverage and compliance of all contractual requirements for the Member and Provider hotlines. Utilizes excellent indepth knowledge of all Cook Childrens Health Plan (CCHP) Managed Care Programs aligning all of the Call Centers Policies and Procedures with CCHPs company objectives. Serves as an example to staff members through active demonstration of exceptional performance in all aspects of the Call Center. Supports overall project management efforts scheduling needs and implements changes to ensure the continuous success of the Call Center. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities and activities may change at any time with or without notice.
Education & Experience:
High School Diploma required.
2 years leadership in a call center environment
2 years related work experience in healthcare Government (Managed Care) or Communitybased Programs required.
Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire.
Knowledge Skills & Abilities:
Excellent verbal grammatical and communication skills.
Ability to work independently and provide direction to call center staff in the Managers absence.
High organizational ability to juggle multiple priorities and shift between duties without notice.
Computer literate with working knowledge and proficiency with Microsoft Outlook Excel Word Access PowerPoint and Kronos or equivalent timekeeping application.
Certification/Licensure:
Community Health Worker (CHW) certification required.
About Us:
Cook Childrens Health Plan
Cook Childrens Health Plan provides vital coverage to nearly 120000 people in lowincome families who qualify for governmentsponsored programs in our six county service region. Cook Childrens Health Plan provides health coverage for CHIP CHIP Perinatal STAR (Medicaid) and STAR Kids Members in the Tarrant county service area. The counties we serve includes Tarrant Johnson Denton Parker Hood and Wise.
Cook Childrens is an equal opportunity employer. As such Cook Childrens offers equal employment opportunities without regard to race color religion sex age national origin physical or mental disability pregnancy protected veteran status genetic information or any other protected class in accordance with applicable federal laws. These opportunities include terms conditions and privileges of employment including but not limited to hiring job placement training compensation discipline advancement and termination.
Required Experience:
Manager
Employment Type
Full-Time
