Community Services Consultant-Identified

• Full time role based in Gadigal Country in Glebe Flexbilty on location
• $74K $79k Super Salary Packaging
• Flexible Friendly organisation hybrid work options available

The Benevolent Societys vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children young people and their families; older people; carers and people with disability. We are an independent nonreligious service provider which supports people to live life their way.

As part of The Benevolent Societys vision we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic political and social inclusion of Aboriginal and Torres Strait Islander peoples.

About the Role

As our Community Services Consultant you will join our team as a central point of contact and entry point for client referrals to disability information services and programs. You will assess clients eligibility for services identify risks and vulnerabilities and connect clients to services and information.

Duties

• Respond quickly and effectively to client enquiries in line with the Support Centre Customer Experience Vision and Quality Framework.
• Maintain a strong working knowledge of The Benevolent Societys services funding mechanisms including basic eligibility requirements assessment processes key contacts and sources of consumer information including the ability to source culturally appropriate resources targeting Aboriginal and Torres Strait Islander people living with disabilities.
• Apply your cultural understanding and knowledge to communicate and engage with Aboriginal and Torres Strait Islander people effectively and sensitively.
• Use a culturally safe humancentered and strengthsbased techniques to build relationships with clients and provide accurate and timely advice information and referrals to external support services and referral agencies in an effortless way.
• Follow up referral outcomes and support received by consumers to ensure consumer needs are met and excellent customer service is provided.
• Ability to advocate and influence the interests of Aboriginal and Torres Strait Islander peoples living with disabilities to continuously improve on best practice in providing culturally safe services.

Our Benefits

We support people to live their best life. That includes you our employee. A best life is unique to everyone and can change as life changes:

• Salary Benefits You can package up to $15900 pa of your pretax salary to pay for everyday expenses before income tax is calculated meaning you take home even more pay!
• Motor Vehicle Packaging Options to suit your lifestyle.
• Work/Life Balance Enjoy flexible work arrangements including hybrid home/office options and accrue an additional day off each month (a bonus of 12 days per year) as a fulltime employee.
• Recognition and Reward Sector competitive remuneration various recognition programs and access to long service leave after 5 years.
• Wellness Stay fit with a Fitness passport utilise our Employee Assistance Program and even purchase additional leave.
• Professional Development We tailor career development opportunities to all employees and volunteers for career enrichment fulfilment and growth.
• Our Reconciliation Commitment Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave as well as the option to be a voice on reference networking groups the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Skills and Experience

We want you to be successful in your new role! This means youll have the following:

• Certificate III or IV or a Diploma In aged care community care disability services community services or has experience and be willing to work towards gaining a formal Certificate III supported by The Benevolent Society.
• Excellent communication skills (verbal and written).
• Knowledge of the sector and Australian Government funding bodies (NDIS My Aged Care child & family services) will be an advantage.
• Demonstrated experience working in Aboriginal and Torres Strait Islander health or community services and call centres is preferable.
• High level of emotional regulation and agility compassion and a commitment to diversity and inclusion.
• Technologically savvy with the ability to navigate across multiple computer systems and multitask effectively in high stress situations.

Our Reconciliation Commitment

The Benevolent Society is committed to closing the gap on Aboriginal and Torres Strait Islander employment.

We work in consultation to build a high performing and sustainable cohort of Aboriginal and Torres Strait Islander employees. To achieve this we will invest in resources and strategies. This will be strengthened by a workplace culture which understands values and respects Aboriginal and Torres Strait Islander peoples and culture.

We inspire to be an Employer of Choice who offers provides and supports cultural safety practices within the workplace and community.

APPLY ONLINE TODAY!

If you have the skills listed above and identify as Aboriginal and/or Torres Strait Islander please follow the link and submit your current CV along with a 1page cover letter telling your story as to the reasons youre applying for this role!

Call Snehil on 0 for a friendly confidential discussion or our Aboriginal and Torres Strait Islander Workforce Specialist Sarah on 0 for support or to discuss the role in more detail.

We acknowledge Jasmine Sarin for her unique artwork for The Benevolent Society Innovate RAP. Jasmine is a proud Kamilaroi and Jerrinja woman from NSW who grew up on the South Coast in Nowra (Jerrinja and Yuin country) and Wollongong (Dharawal country).