DSC Vendor Specialist
DSC Vendor Specialist
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Job Description
If you are wondering why you should work for us here is something to help you decide:
Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.
Career Progression: Grow at MCM with paid training and development programs including our very own MCM Academy as well as a promotefromwithin philosophy.
Reward and Recognition: We are committed to honoring great results ranging from informal accolades to formal companywide awards and prizes like allinclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health plus fitness membership reimbursements weight watchers our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations up to US$ 2500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us were proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave new parent flex time and child backup care options.
Teambuilding: Enjoy experiences that inspire bonds with your colleagues through a wide range of companysponsored teambuilding events such as holiday celebrations and department outings.
WorkLife Balance: Enjoy paid and floating holidays as well as generous paidtimeoff.
Our compensation and benefits programs were created with an EmployeeFirst Approach focused on supporting developing and recognizing YOU. We offer a wide array of wellness and mental health initiatives support volunteerism and environmental efforts encourage employee education through leadership training skillbuilding and tuition reimbursements and always strive to provide promotion opportunities from within.
The DSC Vendor Specialist is responsible for assisting the team and 100 Debt Settlement Companies (DSCs) in managing daily operations. This position includes creating relationships responding to requests for account information providing offers setting up plans updating accounts following up with DSCs and investigating and solving issues. Daily requirements also include answering an average of 25 phone calls per Vendor Specialist and monitoring automated and manual processes to ensure the proper handling of DSC accounts. This position is also responsible for communicating updates addressing issues and providing remediation requirements to our existing processes. The Vendor Specialist must also address system and hardware issues they are experiencing through the ticketing system and reporting same for any issues the DSCs are experiencing. The role requires conducting audits of some processes and supporting other team members when necessary to ensure adherence to 24hour SLA for responding to requests. The DSCs require extensive hand holding and it is the Vendor Specialists responsibility to provide them with the best possible customer service.
RESPONSIBILITIES
Process settlement requests and payments respond to requests for account information update accounts answer phones monitor automated and manual processes investigate and solve issues communicate updates to DSCs address account issues provide remediation requirements address system and hardware issues through ticketing system for Vendor Specialist and DSC auditing of certain processes supporting team members to ensure department meets SLA requirements and provide the best possible customer service to the DSC.
Build relationships and understand the needs of the DSC and make every effort to provide the support that ensures a successful relationship.
Ensure adherence to 24hour SLA when responding to all requests. Support team members when needed to ensure the SLA is achieved for all Vendor Specialists and the DSC Department.
Oversee and makes suggestions for improvements to daily automated and manual processes. Includes communicating updates to existing processes and reporting issues to DSCs. Document suggested improvements delivering test examples/outcome providing overall impact of change.
Conduct audits of various processes to ensure proper handling of accounts. Review exceptions and addresses with DSCs or Manager.
Perform other duties as assigned 5
MINIMUM REQUIREMENTS
EDUCATION: High School Diploma
EXPERIENCE: 12 years customer service or clerical field proficient in Microsoft
KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES:
- Knowledge of Microsoft Office; Excel Word and Outlook
- Strong oral and written communication skills
- Detail oriented; meet deadlines
- Ability to multitask
PREFERRED QUALIFICATIONS
EDUCATION: Associates
EXPERIENCE: Collections
KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES:
- Technical knowledge of Microsoft Office
- Problemsolving skills
- Professionalism and strong work ethic
- Teamwork & collaboration skills
- Positive attitude
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas a collaborative spirit and a passion for attaining breakthrough results. If you are resultsdriven have a passion for helping others and thrive in an innovative environment this might be the right place for you!
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
