Professional Services Engineer UK

Professional Services Engineer (UK)

We are looking for a Professional Services Engineer who will help us elevate our world class team of Engineers drive excellent customer service and support Pixitmedias software solutions ensuring alignment between the technical solutions and the business needs.

As Professional Services Engineer you will be responsible for the deployment and integration of our systems into our customers environment. We work with some of the biggest names in Media and Entertainment as well as some of the worlds leading research and HPC institutions.

Your role will require you to become proficient with our product line and how it can be configured to achieve the customers requirements and outcomes. You will work as part of a team supported by Project Managers and DevOps engineers as well as your peers in the Professional Services Team.

Duties:

• Work with the PMs to plan and prepare for the onsite installations
• Either deploy the hardware onsite or work with our channel partners to ensure smooth deployment of the solution
• Integrate the solution into the customers ecosystem and configure the workflows to achieve the agreed deliverables and outcomes
• Grow and develop your skills as the product and industry changes
• The nature of the role means that some evening and weekend work is inevitable this is kept to a minimum.
• Take ownership of the delivery of the project from a technical perspective
• Provide regular operational and management updates on progress and blockers to ensure the timely completion of the project
• Complete the technical documentation (as built) required for our customers and our support teams consumption

Knowledge Skills & Abilities:

• A very technical mind and technical memory
• Strong knowledge in as many of these areas as possible

o Spectrum Scale (or Lustre Stornext BeeGFS or other parallel filesystem)

o Linux administration

o Networking (primariliy Ethernet)

o NAS services (NFS/SMB)

o Storage (NVMe NVMeOf NLSAS SSD arrays etc)

o Scripting (bash/Python)

o Experience of Cloud compute storage integration

• Having a Media and Entertainment background would be a huge advantage
• A customer first approach to all engagements
• Strong team work and internalcommunication
• Excellent analytical and problem solving skills
• Good documentation skills
• Ability to manage expectations
• Be able to clearly explain issues to others
• Ability to learn

Education / Experience:

25 years experience

Degree in computer science software engineering Information Technology or equivalent related experience

Previous experience as a customer support engineer is preferred

Exposure to Windows/Linux installs configuration and administration

A basic knowledge of network infrastructure services and toolsets

Additional European language is a plus

Apart from core office hours he/she shares in an oncall rotation for support coverage which includes weekends and holidays

Must be willing to travel & work evenings overnights weekends holidays with little notice

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 KG (such as but not limited to racking servers into racks).

DataCore Software is an equalopportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.