JMU Athletics Ticket Office Student Assistant- IE

Working Title: JMU Athletics Ticket Office Student Assistant IE

State Role Title:Institutional Employment / Federal Work Study

Position Type:Institutional Employment

Position Status: PartTime

FLSA Status: NonExempt: Eligible for Overtime

College/Division: Intercollegiate Athletics

Department: 300056 Ticket Office

Pay Rate:Hourly

Specify Range or Amount: $12.41

Is this a JMU only positionN/A

Is this a grantfunded positionNo

Is this a Conflict of Interest designated positionN/A

Beginning Review Date:03/24/2025

About JMU:

Located in the heart of Virginias beautiful Shenandoah Valley the city of Harrisonburg is approximately 120 miles from Washington D.C. and Richmond VA. With a population of just over 53000 Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students faculty and staff. The student body includes approximately 20000 undergraduate and 1900 graduate students with over 1000 fulltime instructional faculty.

General Information:

The JMU Athletics Ticket Office is seeking motivated and reliable student assistants to join our team. As a student assistant you will play a crucial role in delivering exceptional customer service to patrons in person over the phone and via email. Responsibilities include processing ticket sales for both phone and inperson transactions assisting with game day event operations and performing endofday balancing and reconciliation of cash drawers. You will also stay informed on all policies events and schedules to ensure efficient and accurate service. Additional duties include supporting crowd control ticket sellers and general operations as well as facilitating pass gate operations for various admissions and complimentary passes. This position requires availability to work during ticketed events including most home football games and the ability to perform tasks quickly and accurately.

Duties and Responsibilities:

Provide excellent customer service to patrons in person on the phone and via email.
Process phone and window sales as well as game day event sales.
Endofday balancing of cash drawer settlement and reconciliation as they apply.
Perform tasks in an efficient and timely manner.
Stay informed and uptodate on all policy games and events.
Facilitate pass gate operations including player pass complimentary admission visiting team willcall etc. as they apply.
Assist with crowd control ticket seller support and general operation as needed.
Must be available to work ticketed events (including most home football games) as needed.
Other duties as assigned.

Qualifications:

Be a current enrolled student at James Madison University
Candidates must be highly motivated energetic and be able to manage a work schedule that includes night and weekend work
Must possess strong customer service skills
Prior cash handling and credit card handling experience a plus
Adherence to all applicable NCAA conference and institutional rules and regulations is required

Additional Posting Information:

Conditions of Employment:

Students must be degreeseeking students enrolled on at least a halftime basis 6 credits for undergraduate and 5 credits for graduate).

Students must have a 2.0 or better cumulative GPA.

EVerify Notice: After accepting employment new hires are required to complete an I9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the EVerify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.

We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity:.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services ator You may also visit the Office of Disability Services located in the Student Success Center Suite 1202 and they will be happy to assist you.