Senior Salesforce Administrator
Senior Salesforce Administrator
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1 Vacancy
Job Description
Overview
About our Values:
- Justice A just society is one in which all people have the dignity resources power and selfdetermination to fully thrive. We seek to create a more just world in all of our work.
- Progress We commit our resources expertise and energy to delivering high quality support and services that make movement toward a more just world possible.
- Impact We work collaborativelywith others to build the capacity and sustainability of organizations who work towardsocial good.
Responsibilities
This position is hybrid between Boston MA and your home office. This role is required to be onsite 23 times per week.
The Senior Salesforce Administrator is responsible for overseeing managing and optimizing the Salesforce platform to support business operations and improve datadriven decision making across the organization. This role involves working closely with the Director of Data and Business Intelligence and crossfunctional teams to identify opportunities for process improvement and implement solutions that enhance business performance. A successful candidate will have a strong background in Salesforce and best practices strong analytical skills a deep understanding of business operations and the ability to communicate insights to stakeholders at all levels.
Essential Functions
- Collaboration: Partner with business stakeholders to proactively identify design and build improvements and scalable system solutions that solve business needs. Develop and lead trainings with organizational staff to increase adoption and ensure consistent use of systems enterprise wide.
- Salesforce Administration: Manage customization of objects fields record types page layouts Flows workflows and other Salesforce configurations.
- Security: Understanding of Salesforce user and object security concepts such as profiles permission sets permission set groups roles sharing rules and OWDs.
- System Integration: Work closely with stakeholders to implement and maintain integrations between Salesforce and other business systems ensuring data accuracy and consistency. This includes Intacct Outlook Skedda (via Zapier) FormAssembly CongaSign MailChimp and Alchemer and various API tools among others.
- Data Management and Quality: Perform data imports exports data cleansing and data quality assessments to maintain data integrity within Salesforce. Manage duplicate Leads Opportunities Contacts Accounts Cases Contracts and records in custom objects; and perform mass uploads and updates of data as . Remove unnecessary/unused fields and data ensuring screens fields and workflow have accurate names and reflect current business processes.
- Continuous Improvement: Work to improve existing Salesforce infrastructure and implement new features and functionality according to best practices. Proactively seek out opportunities for improvement and enhancement of our current systems and processes.
- Reporting and Analytics: Partner with organization stakeholders to develop and maintain reports and dashboards to provide insights and support decisionmaking processes. Create audited official sourceoftruth reporting for business performance develop KPIs and remove outdated reports.
- Project Management and Documentation: Lead Salesforce projects endtoend with full ownership of the project working with the relevant teams to develop clear definitions and design requirements; then implementation testing and release to production keeping relevant teams in the loop. Create and maintain system documentation including process flows technical specifications and training materials.
Complete other tasks and projects related to the position as needed.
Qualifications
Many folks who are impacted by biased professionalism standards such as women LGBTQIA BIPOC and individuals with disabilities tend to only submit an application if they meet every requirement listed. At TSNE we are always looking for enthusiastic candidates who are the best fit for the role both culturally and through experience. If you believe youd be a good addition to our team we look forward to your application!
- 3 years experience as a Salesforce Administrator 5 years of experience working with Salesforce
- Salesforce Administrator certification (ADM 201 or equivalent experience is required; advanced certifications such as Advanced Administrator 211 and Platform App Builder 301 are a strong plus.
- Strong understanding of the Salesforce data model security sharing rules and general SDLC principles.
- Strong knowledge and experience around Salesforce Sales Cloud Service Cloud Experience Cloud and Nonprofit Cloud features
- Experience with Salesforce integrations APIs and other tools
- Experience in creating/working with Salesforce Validation Screenflows Triggers Flows Approval Processes as well as both Lightning and Visualforce Pages.
- Expertise in translating business requirements into technical/software requirements process modeling and data mapping
- Excellent analytical and technical aptitude and ability to solve problems
- Excellent time management and organization skills with an ability to work on multiple tasks in parallel
- Experience working in nonprofit organizations strongly desired.
- Ability to work well as part of a team and also to function independently.
- Strong communication skills with the ability to communicate and interact in a multicultural environment with a variety of internal and external customers and/or coworkers.
- Commitment to and enthusiasm for TSNEs mission and to the work of social and economic justice organizations is preferred.
You also believe in and embody our organizational values and the below core competencies:
- Communication The ability to effectively exchange ideas concepts facts and data with diverse audiences.
- High standard of integrity ethics and professionalism The highest standards of integrity ethical practices and professionalism are demonstrated in all aspects of work including interactions with others decisionmaking and the development and delivery of work product. The ability to integrate core values equity integrity and accountability throughout all organizational practices.
- Relationship management The ability to develop and nurture positive productive relationships with others.
- Collaboration The ability to collaborate vertically and horizontally throughout the organization and with others.
- Technologically and organizationally functional Computer skills and demonstrates willingness to learn additional specific platforms. Also understands and follows the policies and procedures applicable to all staff.
And a strong combination of the following qualifications:
- Soft Skills including exceptional discretion and judgment. Effective verbal and written communication skills with a wide audience. Ability to build productive and successful range of relationships and effectively serve in roles ranging from trusted advisor teammate subject matter expert and to coach.
- Demonstrate cultural awareness and some understanding of fostering an inclusive culturally sensitive environment. Willing to ask questions learn and constructively share and accept feedback. Must be adaptable to a range of audiences and dynamics.
- Just do good work by providing high quality work in fastpaced environment. Strong analytical skills are necessary. Must be flexible and able to manage multiple changing priorities and projects and be organized and detail oriented. Provide excellent customer service by being ontime and accurate.
Physical Demands/Work Environment
The physical demands described for this position are that of a typical office environment. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Ability to sit and/or stand for extended periods of time in front of a computer screen is an essential aspect of the position. There may be a need to lift and/or move materials or equipment.
Location:Work will be performed between our office located at the NonProfit Center at 89 South Street Suite 700 Boston MA 02111 and your home office. This position will require you to be onsite for two to three days a week with the occasional ability to work from your home office.
Schedule: This position is fulltime at 37.5 hours per week and hours are flexible within reason.
Compensation and Benefits
Compensation:The salary for this position is $113200.10 annually paid biweekly at $4353.85.
Benefits: This position is eligible for a full benefits package including:
- Generous PaidTimeOff (PTO): twelve paid holidays three weeks of vacation one week of personal holiday and ability to accrue up to 487.5 hours of health leave time for benefited staff.
- 80 Employerpaid offering some $0 deductible Health Insurance through Harvard Pilgrim along with several lowdeductible plans;
- Lowcost Guardian Dental and Vision.
- Flexible Spending Accounts (FSA) for Health and Dependent Care.
- Employerpaid Life Long and ShortTerm Disability Insurance.
- Employerpaid Pension and Employeepaid 403b plan through TIAA.
- Up to $3600.00 in annual commuter subsidy
- $50 monthly cell phone stipend.
- No meetings after noon on Fridays.
- ...and more!
TSNE strives to achieve excellence through a diverse equitable and inclusive work environment that embraces all of our individual and collective differences. Black Indigenous People of Color Middle Eastern and North African Bilingual and/or Bicultural candidates and LGBTQ2SIA candidates are encouraged to apply. We value and honor the unique talents learning styles and lived experiences of each individual that enrich and strengthen our workplace culture and we are proud to be an equal opportunity and affirmative action employer.
All employment conditions are based on an individuals performance and job qualifications. TSNE prohibits discrimination and harassment of any kind based on race creed color religion native language gender sexual orientation gender identity/expression national origin physical or mental disability age genetic information veteran status marital status parental status pregnancy racebased hairstyles or any other protected characteristic stated by federal and state law. Regardless of any class protection under the law or lack thereof TSNE celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture and it is who we are.
TSNEs EEO statement extends to volunteers interns contractors vendors and clients.
Required Experience:
Senior IC
Employment Type
Unclear
