Account Manager
Account Manager
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Job Description
Were an awardwinning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an awardwinning business process outsource provider to some of the worlds largest brands operating contact centers and backoffice services from offshore nearshore and onshore locations to clients globally and serviced from Australia Dominican Republic Philippines and the United States. Known for our commitment to safety flexibility and innovation we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition Come for a career stay for the fun underscores our commitment to a vibrant inclusive and engaging work environment.
Why Join the ATeam
Come for a career stay for the fun!
Enjoy a weekly pay run TGI Thursdays
Get recognized through our Value Awards
Celebrate at our half yearly team events
Grow your career yes we love to promote internally
Do meaningful work and collaborate with the best
Employee referral bonus
Work flexibly with our hybrid working environment
900 promotions given each year
A Glimpse into Your New Role
As an Account Manager you are responsible for managing client relationships within your designated portfolio to ensure exceptional service delivery achieving business targets and identifying growth opportunities through upselling and crossselling. This role focuses on fostering trusted partnerships with clients while aligning internal resources to deliver consistent value. You will report to the Head of Account Management APAC.
Client Relationship Management
- Build and maintain trusted relationships with key stakeholders including Csuite executives.
- Conduct regular meetings to review performance address concerns and identify growth opportunities.
- Act as a trusted advisor to clients enhancing their engagement and satisfaction.
- Work closely with internal stakeholders including HR IT marketing and finance to align solutions with client objectives.
- Support continuous improvement initiatives to enhance client outcomes.
Performance and Compliance Management
- Ensure compliance with SLAs performance targets and contractual obligations.
- Implement commercial governance frameworks to meet audit standards and maintain service quality.
- Provide accurate and timely reporting on client performance renewals and strategic initiatives
Revenue Growth and Sales
- Meet and exceed revenue profitability and client satisfaction targets.
- Identify and execute upselling and crossselling opportunities to maximise client value.
- Develop business cases and proposals to secure additional engagements.
- Lead and participate in RFI RFP and RFQ responses when required
Your Measures of Success
Key Performance Indicators
- Client Satisfaction (NPS): Deliver exceptional client experiences.
- Client Revenue Growth: Achieve consistent financial performance.
- Client Gross Profit: Ensure profitability of the portfolio.
- Contract Renewals: Secure timely contract renewals.
- Salesforce Hygiene: Maintain accurate and uptodate client records.
What Youll Bring
- Excellent communication and relationshipbuilding skills.
- Strong organisational and multitasking abilities under tight deadlines.
- Analytical and datadriven decisionmaking.
- Proficiency with CRM tools (Salesforce preferred) sales methodologies and strategies.
- Proactive mindset with a commitment to continuous improvement.
- Bachelors degree in business or a related field (preferred).
- 5 years of experience in account management sales or a related role within the BPO industry (preferred).
- Proven track record of managing diverse client portfolios and achieving business targets.
- Familiarity with business process outsourcing (BPO) operations or sales.
With a diverse global team working together we proudly embrace and live by these shared values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do get it done create impact.
Join the ATeam and experience the ALife!
Required Experience:
Manager
Employment Type
Full-Time
