Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Fairfield Inn & Suites Orlando International Drive/Convention Center we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in Orlando our hotel offers a welcoming environment for guests and team members alike. As part of our team you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork.
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills attention to detail and a passion for guest services in a hotel or resort setting.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor
- Manage checkin and checkout processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest reservations and billing information.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Assist with special requests or accommodations to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or concerns promptly and professionally.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
StepStone Hospitality Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
- Previous experience in front desk operation in hospitality preferred.
- Strong phone etiquette and communication skills are essential.
- Familiarity with hotel management software is a plus.
- Bilingual abilities are highly desirable to accommodate diverse guests.
- Ability to work flexible hours including weekends and holidays as needed.
- Excellent organizational skills with attention to detail.
- A passion for providing outstanding guest services in a resort or hotel environment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
