Customer Success Manager - Public Sector

About the role:

Our Customer Success Managers pick up where our Implementation team leaves off working closely with our top customers to understand their fleet and unique challenges advising on how to customize Samsara for their needs and becoming their longterm partner.

Your role will be crossfunctional in nature working alongside and connecting Sales Support Sales Engineering and Product enabling you to experience multiple aspects of a hypergrowth company from within. This role specifically covers Public Sector customers in the US.

This role is a US based remote role.This role is open to candidates residing in the US except Alaska Austin metro California Chicago metro Connecticut Dallas metro Denver metro Houston metro Maryland Massachusetts New Jersey New York Rhode Island Washington and Washington DC metro.

You should apply if:

• You want to impact the Public Sector: Youll be working with cities states school districts and universities that help run our world. Youll work with them to help them operate more efficiently safely and drive citizen value through their services.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with crossfunctional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role you will:

• Be on the frontlines and ensure our customers increase the safety efficiency and sustainability of their operations with our IoT platform
• Compose joint success plans with customers outlining their objectives metrics timelines and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers decision makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platforms capabilities and explain them to businesses of all types field services utilities longhaul transportation school buses and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 24 years of experience in a Customer Success account management sales or strategic consulting role. Enterprise SaaS experience preferred
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutionsoriented with strong problem solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives Product and Engineering leadership daytoday users of our software
• Passion for going above and beyond the call of duty taking initiative and thriving in a fastpaced changeheavy environment
• Diplomacy tact and poise under pressure when working through customer issues
• Bachelors degree from a 4year institution

An ideal candidate also has:

• Strong bias for action the ability to think big with insistence on high standards
• Experience serving and supporting largescale solutions for Public Sector organizations
• Thrives in an unstructured fastpaced and changeheavy environment

Required Experience:

Manager