Event Manager

Additional Information: This hotel is owned and operated by an independent franchisee Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

About the Fenway Hotel:
Originally opened in 1927 The Fenway Hotel is an icon of the jazz age playing host to notable explorers artists politicians musicians and living legends in its time as an operating hotel. Today Fenway is a Mainsail Lodging & Development hotel and a member of the prestigious Autograph Collection of Marriott International Inc.

The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property has created a homage to Dunedins rich music history and a destination for those to get carried away in their own verse. If you share our passion we look forward to hearing from you.

Its time to write your own tune with us and join the band at Dunedins very own jazz inspired boutique hotel. Can you sing along Apply today!

Job Summary:
Thoughtfully dazzle all our guests with radiant service and unexpected surprises delivered with precise eloquence. The Event Manager is responsible for coordinating and supervising assigned group & catering business after it is booked by the sales and catering department and through completion of the event or function while maintaining profitable operations and high quality products and service levels. The Event Manager is also responsible for acting as a liaison between client and operating hotel departments to ensure a successful meeting and to generate repeat business. Manage sales and catering accounts to achieve maximum guest satisfaction.

Essential Functions:
Provide overall direction coordination and ongoing evaluation of operations of group catering or inhouse events
Ensure that events progress seamlessly by following established procedures and by collaborating with other employees/departments to ensure accuracy and smooth turnover from sales to service back to sales
Serves as liaison between the hotel and client throughout the event process
Ensure each function setup meets with client expectations through effective followup meetings and communications with appropriate staff members
Conduct planning sites
Responsible for preparing all event documentation and coordinates with Sales property departments and clients to ensure consistent high level service throughout preevent event and postevent phases of property events
Generate resumes addendums menus Event Orders (EOs) sleeping room blocks as necessary
Create review and revise rooming lists VIP lists and Marriott Rewarding Events Program
Followup on turnover within 24 hours via telephone and within 3 days with written correspondence
Keep a pulse on attendee pick up manage group room blocks where applicable and keep clients apprised of potential attrition and accurately maintain meeting space inventories
Understanding of group and catering forecasting hotel revenue strategy meeting room setup types and capabilities and sleeping room configurations and types. Knowledge in event technology (A/V) products sales and services as well as F&B to assist client with menu planning and room setup while working within the client budget
Ensure method of payment credit card and or billing policies and procedures are upheld.
Work with outside vendors to ensure client satisfaction for all events/groups
Leads pre and postcon meetings to review/communicate group needs and feedback
Facilitates various meetings (Banquet Event Order meeting block review etc.
Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events
Knowledge of sales techniques in order to propose upsell ideas to clients
Respond to customer trends needs issues comments and problems to ensure a quality experience and enhance future sales prospects
Make personal contact with guests and assist them with any requests. Be visible on the floor and assist staff as needed
Review menu/service with catering managers and executive or sous chef
Maintain up to date details on events and communicate to staff
Delivers excellent customer service throughout the customer experience and encourages the same from other employees
Reviews comment cards and guest satisfaction results with employees
Observes service behaviors of employees and provides feedback to individuals and/or managers
Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution
Works with the property staff and customers to address operational challenges associated with his/her group. Attain postevent feedback from client report back to sales and catering. Respond to client complaints and requests in a timely manner and report back to sales and catering
Handle account details so that all pertinent aspects of solicitation and closing are complete and documented
Coordinate various departments participation in servicing accounts. Prepare information for meet with and entertain clients as deemed appropriate by potential business from that account
Invite clients to the hotel for entertainment lunches tours and site inspections.
Assist in implementing special promotions relating to direct sales segments i.e. parties sales blitzes etc.
Assist in the preparation of required reports in a timely manner
Conduct a professional thorough site inspection of the hotel with clients exhibiting key features and benefits of the property
Use propertys computerized sales management system to manage the hotels business including (but not limited to) generating reports entering business blocking space and building accounts
Meet and greet onsite contacts
Develop networking opportunities through active participation in community and professional associations activities and events
Review meeting planner evaluations with the Director of Sales to ensure that issues receive followup

Hospitality/Conduct requirements:
Be knowledgeable about and follow the companys mission statement and values. Understand who our guests are and how we service our guests demonstrate professionalism take ownership and ensure guest satisfaction. Advance Marriotts the Art of Brilliant Hosting.

Educational Background:
Two or four year degree from a college or university or equivalent combination of education and experience
Knowledge of various food service styles menu development and familiarity with food and beverage cost control
Strong computer skills including excellent knowledge of Word and Excel software programs. Proficiency in CI/TY highly desirable.
Proficiency in the English language both written and verbal.

Physical Demands
Must be able to work extended hours including evening weekends and holidays.
Must be able to lift up to 50 pounds and constantly lift carry push pull or otherwise move objects.
Ability to sit or stand for extended periods of time
Must have corrected vision to normal range
Ability to travel up to 25 of the time

Mental Demands
Work on multiple tasks making appropriate progress towards deadlines and sound decisions quickly under pressure
Able to work independently take direction and provide direction to others
Manage differing personalities within the office the hotel and the community
Maintain the highest degree of confidentiality
Ability to effectively handle challenges including anticipating preventing identifying and solving problems as necessary
Multitask priorities organize delegate work and follow through
Ability to plan and develop procedures on all sales programs
Maintain knowledge of market trends competition and key customers of the hotel

Exempt/Salary Position Pay is dependent on experience and qualifications

Fulltime Associate Benefits
Medical Dental & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401K Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistant Program (EAP) Jury Duty (May vary by state) Employee Discounts Employee Referral Bonus Free meal for all fullservice hotel employees

This company is an equal opportunity employer.

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