Club Executive

Zaizi Clubs

Zaizi has adopted a Team of Teams approach to organising ourselves. As part of our ambitious growth journey Zaizi has formed Clubs focused on specific sectors within the UK public services market.

Our Clubs provide the knowledge and experience required to meet our customers demanding outcomes. From these Clubs Teams are formed to deliver on project schedules that may range from a few weeks to multiyear engagements.

Zaizi seeks a motivated and resultsoriented individual to help coach and lead a Club as we grow and specialise across sectors customers and regions.

The Role of Club Executive at Zaizi

The Club Executive will engage with customers at the executive level to help grow client accounts while ensuring that the Clubs teams are engaged and delivering on the outcomes agreed with Zaizis customers.

Our Club Executives are true leaders able to manage the details of complex customer engagements while supporting and engaging with a diverse range of colleagues and customers from Team Leads to customer executives and from the CEO to the Board. Our Club Executives provide the connections and leadership that enable the Clubs to function efficiently.

The Club Executive will have an overarching role in ensuring quality and delivery across multiple customer accounts while maintaining Club profitability and growth. Daytoday activities may include project scoping bid work initiating recruitment monitoring project progress addressing escalations from teams or customers establishing and owning clubs Profit & Loss and Key Performance Indicators (KPIs) attending show and tells and coaching the club leadership team.

Zaizi is growing rapidly as are the range of customers and types of engagements we undertake. As a Club Executive you will be responsible for a group of customers which may change as Zaizi grows and rebalances our Clubs. Our Club Executives will collaborate to ensure efficient account distribution and actively support the Sales Team in account growth and business development activities.

Metrics

Our Club Executives will be responsible for 36 clients each with projects ranging from small Discoveries or strategic engagements to multiyear multiteam engagements totalling approximately 10 million in revenue. Leading 5070 team members directly they will own specific metrics for the club including revenue margin (Club and Teams) and utilisation. While there will be KPIs these will be achieved through teamwork and a shared purpose: realising the potential of our staff our customers and their employees and UK citizens.

Experience

• Strong clear communications with ability to communicate vision and motivate teams
• Responsible for proactively developing and leading strategy for clients engaging with customer executives and always maintaining strong client satisfaction.
• Leading and motivating multidisciplinary teams to do exceptional work for our clients.
• Accountable for managing your Clubs P&L and looking for opportunities to grow it through up/cross sell and new revenue streams in collaboration with our Sales Team.
• Accountable for operational management and reporting key performance data across customer engagements
• Contribute to your clubs capability/offerings together with your leadership team

Desirable:

• Experience working in a consultancy and successfully navigating digital transformation and delivery in Central Government e.g. the Home Office

Security Clearance

Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans.

You dont meet all the requirements

Studies show that women and black Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if youre excited about this role but your experience doesnt align perfectly with the job description wed love you to still apply. You might just be the perfect person for this role or another role here at Zaizi.

We actively welcome applications from people of colour the LGBTQ community individuals with disabilities neurodivergent individuals parents carers and those from lower socioeconomic backgrounds.

If you need any accommodations to support your specific situation please feel free to let us know. For candidates who are neurodiverse or have disabilities we are happy to make any adjustments needed throughout the interview processjust ask!

Interview Process:

1st stage:

Initial phone screening done by a member of the recruitment team

2nd stage:

Technical interview this stage evaluates your technical expertise and problemsolving abilities especially if youre applying for a technical role.

Final Stage:

1015 min presentation and a panel interview where multiple people from different departments ask you questions.

Salary:

25 days paid holiday plus bank holidays

Vitality medical insurance
Workplace Pension 5 employer contribution
Group Life Assurance
Cycle scheme
5 days a year for approved Training
WFH equipment allowance
Buy / Sell Holiday
2 days paid volunteering days

Other benefits:
Flexible working
Work on exciting projects make a difference
Empowered to make decisions
Encouraged to fail fast and learn quickly
121 and team coaching / training available to all our staff

For further information contact

Nat HindsHead of Talent

Kayla KirbyTalent Acquisition Specialist