Senior Manager Food Beverage
Senior Manager Food Beverage
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$ 85000 - 85000
1 Vacancy
Job Description
Job Description
Kumabe HR is teaming up with a local hotel to find an expert Senior Manager for their Food & Beverage sector. The Senior Manager of Food & Beverage oversees all food and beverage outlets within the hotel operated by the hotel which may include may include restaurants lounges coffee bars regency clubs or banquet facilities.
Essential Functions
- Ability to multitask in a high pace environment that covers multiple outlets.
- Daily tasks include but are not limited to:
- Opening and closing of restaurant and bar operations end of day reports inventory requisitions performing daily walkthroughs to ensure compliance with Department of Health regulations as well as the company and property implemented standards of outlets etc.
- Exercise quality control for both food and beverage
- Maintain company standards of service and ensure their implementation
- Have floor presence during service hours including but not limited to supervising colleagues training new employees on company procedures and policies while also coaching and mentoring staff within service documenting corrective action and having disciplinary discussions with colleagues etc.
- Ensuring that customers receive prompt attention from waitstaff and bartenders that align with standard operating procedures pertaining to outlet and brand standards.
- Coach and counsel colleagues on performance as needed to maintain and reflect both Company and property implemented service standards and procedures.
- Weekly tasks include but are not limited to:
- Payroll and scheduling for food and beverage outlets follow up on projects follow up on outstanding requests from other departments etc.
- Act as a liaison for the food and beverage spaces within the property overseeing all public facing outlets and food and beverage managed areas.
- Resolve guest and customer complaints as appropriate to maintain a high level of guest and customer satisfaction and quality. This will include responding to online feedback by guests and customers alike.
- Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers.
- Work with management team to implement policies and procedures to increase guest and colleague satisfaction.
- Assisting in hiring training and onboarding new colleagues while working in conjunction with management team.
Qualifications
- 4 years or more of progressive hotel F&B management experience
- Demonstrated ability to effectively interact with people
- Proven leadership skills with clear and concise written and verbal communication skills
- We are looking for individuals with a true desire to satisfy the needs of others in a fastpaced environment previous management experience is preferred but not required.
- Experience working in a union environment is preferred.
- Experience with various food and beverage systems (Simphony/EMC RealTime SevenRooms Kronos etc. is valued
- Ideal candidates should have strong organizational skills the ability to work with flexible work schedule based upon business needs and be a team player and dynamic leader.
- Must possess the following strengths: high energy entrepreneurial spirit motivational leader proven track record in high volume concept effective communicator with refined verbal and written communication skills effective in providing exceptional customer service and ability to improve the bottom line.
- Must have excellent organizational interpersonal and administrative skills.
- Must be proficient in Microsoft suite of products including Word and Excel.
- Maintain a professional working relationship and promote open lines of communication with managers colleagues and other departments.
Required Experience:
Senior Manager
Employment Type
Full Time
