Customer Sales Service Representative
Customer Sales Service Representative
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Job Description
Customer Sales Service Representative
Reports to: Senior Sales Analyst
FLSA Status: NonExempt Hourly
Location: Onsite
Position Summary
The Customer Sales Service Representative is the first point of contact for customers handling inbound calls with professionalism and efficiency. This role involves actively listening to customer inquiries processing orders providing product information resolving issues and ensuring an exceptional customer experience. The ideal candidate will have strong communication and problemsolving skills while adhering to company policies and procedures.
Why Join Us
We offer a dynamic work environment with industryleading benefits and opportunities for career growth including:
Platinumlevel benefits Low copays affordable premiums and zero annual deductible
401(k) with company match 100 match on the first 5 of employee contributions
Competitive pay Plus paid time off and additional perks
Key Responsibilities
Handle inbound calls: Answer customer inquiries promptly and professionally identifying the purpose of their contact.
Provide product and service information: Offer accurate details on products services pricing policies and procedures.
Resolve customer issues: Troubleshoot concerns address complaints and find effective solutions to meet customer needs.
Process orders and transactions: Accurately take orders process payments and manage returns.
Escalate complex issues: Identify concerns requiring further assistance and direct calls to the appropriate department.
Maintain customer records: Update customer information and document call details in the CRM system.
Build customer rapport: Foster positive relationships through friendly and professional interactions.
Deescalate difficult situations: Handle frustrated customers with patience empathy and effective communication.
Required Skills & Qualifications
Excellent communication skills Ability to speak clearly and listen attentively to customer concerns.
Strong problemsolving abilities Analyze issues identify root causes and develop effective solutions.
Customerfocused mindset Passion for delivering outstanding customer service.
Active listening skills Attentiveness to customer needs with the ability to ask clarifying questions.
Adaptability & flexibility Comfort handling a variety of customer inquiries in a fastpaced environment.
Computer proficiency Familiarity with CRM systems and ability to efficiently navigate data entry software.
Physical Requirements
Ability to sit for extended periods while using a computer.
Occasional standing or walking to retrieve documents.
Proficient typing and mouse usage for data entry and customer interactions.
Clear vision (with or without corrective lenses) for prolonged screen work.
Clear hearing (with or without aids) for phone inperson and virtual communication.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
