Long Tail Manager ANZ

Chubb celebrates diversity by fostering an inclusive flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies to ensure we can attract the best candidates and accommodate individual needs differences disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. As an underwriting company we assess assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich New York London Paris and other locations and employs approximately 40000 people worldwide. Additional information can be found at: www.chubb.

Your Role:

This role necessitates management and accountability for achievement of profit growth and service objectives within the P&C Chubb Central including:

Managing the Short tail or long tail teams to deliver best in class underwriting services
Providing leadership motivation and business expertise to the Chubb Central team and internal stakeholders
Implementing the respective product line strategies in relation to policy and premium growth rate retention and service turnaround times
Managing the ongoing requirements related to compliance audit and underwriting guidelines for Chubb Central
Contribute to improvement in NPS and OSAT scores
Participate as a member of the Chubb Central leadership group

Your Responsibilities:

Underwriting Profit
Meeting growth objectives of the business plan with a special emphasis on Rate & Retention targets and New Business where applicable
Developing and implementing the Chubb Central business plan; in conjunction with other stakeholders including Product Managers Distribution Operations Claims and the Digital First Enterprise
Understanding the attributes and drivers of profitability in each portfolio
Identifying opportunities to improve efficiency and increased Straight Through Processing STP for each product line Analysing problems and implement actions to improve position
Adhering to expense targets

Service & Marketing
Ensure quality in all aspects of service delivery and supporting documentation addressing any gaps with appropriate solutions
Allocate work appropriately across the team to ensure optimal service
Preempt and/or solve service issues
Actively promote Chubb Central with all stakeholders through communications with Distribution and claims
Work closely with the relevant Digital First Enterprise Domains and squads to deliver digital transformation objectives

Underwriting Quality & Integrity
Ensure adherence to underwriting standards as established by P&C
Achieve Underwriting Audit Scores (including SelfAudits) of 80 or higher (B grade)
Maintain appropriate file documentation; ensure accurate risk reports are completed and Underwriting Authority sought in advance where required
Contribute to the UW quality improvement across all A&NZ portfolios through constructive

Staff Development
Recruiting motivating managing developing and retaining staff
Managing staff development and performance
Implementing Chubbs diverse workplace strategy
Determining and delivering or provisioning training needs inside and outside Chubb Central
Actively coaching teams and stakeholders on the Chubb culture and values

• Extensive knowledge of the Insurance Industry and specific underwriting/marketing proficiency in P&C gained through ten 10 or more years of applicable experience.
• Proven analytical skills necessary to manage multiple portfolios across the A&NZ geography.
• Demonstrable skill and experience in leading coaching motivating and developing staff
• Demonstrated effective communication interpersonal negotiation and decision making skills to be capable of dealing with and presenting to all levels of Chubb personnel as well producers and clients.
• Ability to implement and influence change to products processes and systems

Permanent Full Time

Applications Open 24th March 2025

Applications Close 24th April 2025

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career both locally and globally. We also offer a flexible working approach via our My One Thing initiative education assistance dress for your day every Friday promotion of health and wellbeing (including discounted health insurance daily breakfast and fresh fruit) and the option to enrol into the Chubb Limited discounted stock purchasing scheme.