Markets Manager - Time Out Market

Role Overview

We love what we do and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests readers and clients.

Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

About Our Culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates based on age; disability; gender gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world social justice and the pursuit of happiness after all we are in the happiness business.

Key Responsibilities

Maintain the highest standards of food and beverage quality guest service cost control and consistency in accordance with companys expectations while maintaining compliance with city state and federal laws.

Focus on succession management training and development of all Market employees

Delegate responsibility to the management team as needed and enforce existing policies consistently

Oversee and participate in the hiring training supervision management coaching counseling and evaluation of all members of the market team.

Promotes organization in industry manufacturing and/or trade associations

Work closes with the General Manager Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market

Protect and enhance the value of all Market assets through appropriate programs in maintenance security housekeeping and through the capital budgeting process alongside with the General Manager

Prepare schedules for the team along with vacation plan

Conduct preshift meetings and assist team members with any inquiries

Develop and implement operating standards policies and procedures to be followed by the management team

Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.

Operate with an opendoor policy listen to and understand requests of the team respond with appropriate actions and provide accurate information

Ensure proper inventory levels are maintained for facilitating proper restaurant operations establish and enforce strict inventory controls and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams

Make decision and act based on previous experience and good judgement revising procedures as needed to accommodate unusual situations

Interact with all department personnel Market and vendor staff as needed

Ensure inventory levels are maintained for facilitating proper restaurant operations enforce strict inventory controls and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team

Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed

Develop and implement cost saving and profit enhancement measures

Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff.

Create and execute action plans for any areas that need improvement or are in critical situation

Maximize restaurant profitability; monitor the use of controls to ensure they remain effective

Monitor guest satisfaction on all levels including social media platforms

Ensure health safety and sanitation requirements follow Dubai Municipality standards and ensure all managers are aware of any changes in the law

Participate in the development of annual budget for the entire restaurant; develop short and long term financial operating plans

Participate in community events and ensure corporate social responsibility goals of venue are met

Maintain a professional neat and wellgroomed appearance adhering to Markets standards

Open and/or close Market daily as scheduled following established standards and guidelines.

Follow up cash handling procedures.

Maintain confidentiality.

Assist Management as needed in any other task necessary to ensure successful operations of the Market.

Engage with guests at the Market to ensure guest satisfaction.

Main focus on daytoday operations guest engagement and staff supervision.

• There are 3 roles available but not limited to
  • specializing in event coordination
  • specializing in customer service
  • specializing in BOH and Hygiene Management

Skills and Experience

Minimum of two to three years of restaurant operations experience required

Expert knowledge of restaurant operations including food beverage service techniques and guest interaction

Proficient in Windows Microsoft Office POS system

Strong problemsolving skills

Ability to lead by example and act in a professional manner always

Ability to communicate effectively and assertively both verbally and in writing with staff clients and the public

Ability to maintain a high level of confidentiality

Ability to write reports business correspondence and procedure manuals

Ability to demonstrate a positive attitude always; as well as keep an open and objective view

Ability to listen empathetically and be respectful always

Ability to maintain personal integrity composure and stay focused

Ability to work as a team stay organized handle various projects at one time follow up and make accurate decisions

Ability to handle a fastpaced busy and somewhat stressful environment

Ability to work under pressure and meet deadlines

Must be able to push and lift up to 50lbs

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team you will want to

Be commercially astute

Either have experience at or want to dive headfirst into a transformative company

Think globally

Have excellent communication and relationship building skills

Have a high sense of ownership urgency and drive

Be a team player