Account Manager Administrator Apprentice
Account Manager Administrator Apprentice
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Job Description
A customer service account manager role plays a vital part inaiding the organisation to achieve its business objectives. We are looking fora designated point of contact for our customers and accounts to report to. Youwill be responsible for maintaining and developing longterm relationships withaccounts ensuring clients receive requested products and services in a timelymanner. You should be able to communicate effectively with internal andexternal stakeholders tracking and forecasting client account metrics.
We are a dedicated Payroll Service that providescontractors freelancers and high earners with that peace of mind that we areworking hard so they can enjoy more of what they earn. Our Umbrella optionsprovide or clients with a trustworthy service that ensures to help you choosethe best solution for your circumstances working together to drive continuousimprovement and innovation.
This is why it is important to us that every personis given the opportunity to grow and develop their own capability. Our companyvalues of care transparency integrity accountability professionalism andcommerciality guide us every day.
To be able to effectively manage projects within clientrelationships working to carry out client goals whilst meeting company goalssimultaneously.
Excellent written and verbal communication
Managing customer queries and complaints
Identify any opportunities for business growth with our existing clients
Crosswork with staff members working on the same account to ensureconsistent service
Collaborate with sales team to reach prospective clients
Meet deadlines and service multiple clients concurrently
Maintain and keep records of client transactions
Requirements
- Preferably previous experience with CRM.
- Work seamlessly across department or team boundaries in a collaborative andconstructive manner to implement our strategic direction.
- Demonstrate a commitment to customer service excellence and deliver againstthe requirements of our quality framework.
- Strong Microsoft Office skills and the ability to work across multiplesystems.
- Excellent proven high volume data entry and customer services skills.
- Ability to remain calm whilst under pressure.
- Team player proud to be part of the support office
Benefits
- 20 days holiday
- Competitive pension scheme.
- Employee Assistance Programme
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Subsidised travel dependent on performance
- Discretionary commission dependent on performance after fourthmonth
- Discretionary performance related bonus
Required Experience:
Manager
Employment Type
Full-Time
