WhateverWhenever Agent
WhateverWhenever Agent
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Job Description
W Edinburgh is hiring a Whatever/Whenever Agent (Guest Services) team to join the team! We invite you to play an integral part in this unique brand in Edinburgh and fast moving operation!
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.
ABOUT THE ROLE
Reporting to the Guest Relations Manager as Whatever/Whenever Agent you will play a central role in the guests experience answering the telephone and assisting them with any requests they have.
As Whatever/Whenever Agent key aspects of your role will include:
- Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices
- Operate telephone switchboard process guest requests for wakeup calls and connecting and directing calls to the appropriate extension
- Receive record and relay messages accurately
- Log all guest requests or issues into computer contact appropriate individual or department (e.g. Bellperson Housekeeping) and follow up with guest to ensure their request has been resolved to their satisfaction
- Provide information to guests about room features property amenities and local areas of interest
- Process room service orders answer questions on menu selection and record transactions in pointofsale system
- Assist guests with accessing internet and guestroom entertainment
- Communicate with all other departments in the hotel to ensure a seamless stay for guests passing on relevant information to set every team up for success
Our ideal Whatever/Whenever Agent is someone who has:
- Confidence interacting with guests via telephone and chat services
- Good communication skills both written and verbal English
- Multitasking skills
- Comfortable using computers and systems
- The ability to work in a team
- A positive mindset
- A genuine passion for working in hospitality
In return for your hard work we give you:
- World class training and development including leadership development
- Unlimited career opportunities (internationally and locally)
- Wellness and mental health programmes
- Discounted accommodation food and beverage in over 9000 hotels all over the world!
- Discounts for your friends and family
- Specially curated discounts in thousands of shops
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon reflecting the citys festival spirit this 12storey structure will be the centerpiece of Nuveen Real Estates Edinburgh St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.
This W hotel aims to help redefine the citys hospitality landscape. Accordingly itll fuse the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.
The new W hotel will accommodate guests across 244 stylish guestrooms including 45 suites. While staying here guests will benefit from the brands signature Whatever / Whenever service philosophy.
A real highlight of this property will be its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360degree views over the historic city. Among the other noteworthy amenities planned are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.
If this sounds like the perfect place for you apply to be a Whatever/Whenever Agent today!
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
