Logistics Freight Agent
Logistics Freight Agent
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Job Description
SUMMARY: The Logistics Freight Agent is responsible for coordinating and managing freight shipments to ensure timely costeffective transportation solutions. This role requires a strong knowledge of freight brokerage shipping logistics and carrier management. The Freight Agent serves as a liaison between clients carriers and internal teams handling all aspects of shipment execution communication and issue resolution while maintaining accurate documentation and regulatory compliance.
As a faithbased organization rooted in biblical principles we strive to reflect these values in our work relationships and decisionmaking. We expect all associates to learn embrace and actively model our core values through their actions choices and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success.
This job description does not describe all the activities duties responsibilities or physical demands that are required of the employee for this job. Likewise the work environment described is merely representative. Duties responsibilities activities physical demands and work environment may change at any time with or without notice.
ESSENTIAL DUTIES/RESPONSIBILITIES:
Shipment Coordination & Execution
- Receive and process shipment requests from internal and external customers.
- Determine appropriate shipping methods (LTL FTL air ocean etc.) based on cargo type delivery timeline and cost.
- Schedule pickups and deliveries verifying all shipment and carrier details.
Carrier Relations & Rate Negotiation
- Source qualify and assign carriers based on load requirements service quality and availability.
- Negotiate competitive freight rates to maintain profit margins and service standards.
- Develop and maintain strong relationships with reliable carrier partners.
- Monitor carrier performance and resolve any servicerelated issues.
Customer Service & Communication
- Serve as the primary point of contact throughout the shipment lifecycle.
- Provide shipment updates and manage communications related to delays changes or issues.
- Respond to inquiries and service requests with a customerfocused approach.
Tracking & Issue Resolution
- Monitor shipments using tracking systems and direct communication with carriers.
- Address delays damages or routing issues in a timely and professional manner.
- Communicate realtime updates and resolutions to stakeholders.
Documentation & Compliance
- Prepare and review shipping documentation including:
- Bills of Lading (BOL)
- Commercial invoices
- Customs declarations (international shipments)
- Proof of Delivery (POD)
- Ensure adherence to DOT regulations customs requirements and internal policies.
- Maintain accurate records for compliance and audit readiness.
Logistics Support
- Schedule and coordinate transportation for intercompany product transfers.
- Identify and assist in implementing costeffective shipping solutions.
- Support logistics projects and complete other duties as assigned by leadership.
Reporting & Administration
- Track and report on key performance indicators (KPIs) including delivery timelines and carrier service levels.
- Maintain accurate and uptodate shipment logs and documentation in the TMS or ERP system.
- Assist with billing and invoicing processes to ensure accuracy and timely submission.
Perform additional duties as assigned.
- All associates are expected to learn understand embrace and model our core values through actions decisions and collaboration with others. This is key to maintaining our culture and achieving shared success.
EDUCATION WORK EXPERIENCE AND PROFICIENCIES:
Education and Experience
- High school diploma or equivalent required; associate or bachelors degree preferred.
- 13 years of experience in logistics freight forwarding or freight brokerage.
Technical Skills
- Proficiency with Transportation Management Systems (TMS) and shipment tracking software.
- Familiarity with DOT regulations and international shipping practices if applicable.
Core Competencies
- Strong communication and negotiation skills.
- Problemsolving and critical thinking.
- Ability to prioritize tasks and manage multiple shipments in a fastpaced environment.
- Selfmotivated with attention to detail and accuracy.
Preferred Qualifications
- Experience with LTL FTL air ocean or rail freight operations.
- Existing book of business or established carrier network.
- Bilingual in Spanish Mandarin or other languages is a plus.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
