Intake Agent
Intake Agent
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Job Description
Job Details
Description
Advocacy Solutions is a growing and diverse company. We help individuals throughout the United States receive Social Security Disability benefits.
PURPOSE OF JOB:The Agent will be a direct point of contact for potential new clients to complete the consultation and application. They will provide great customer service and have a clear phone presence. They will be proficient in using computers be able to verify that there are no discrepancies within documents and excel at both verbal and written communication. They will be detailoriented professional and have a genuine desire to meet the needs of others. This positions working hours will be Monday through Friday from 10am to 7pm with a one hour unpaid lunch period. This is a full time nonexempt position.
The job offers you an opportunity to earn great pay from the comfort of your home office.
ESSENTIAL RESPONSIBILITIES:
POSITION SPECIFIC:
Receive all inbound and outbound calls for potential disability clients.
Perform general office clerk duties (i.e. check email and Chat communication consistently). .
Ask a series of questions verbatim for the purpose of entering data into the consultation and
application system to confirm eligibility for the potential client.
Respect client confidentiality.
Flexibility to change work hours based on company needs.
Performs other related duties as assigned.
Qualifications
WORKING KNOWLEDGE SKILLS AND ABILITIES:
This job requires a minimum of a high school diploma or G.E.D and two years of telephone
customer service or previous call center experience. Associate degree is preferred.
Minimum of two years of Call Center sales or legal experience preferred.
Experience using computers and performing dataentry functions.
Minimum typing speed of 35 WPM.
Ability to type and talk while using a hands free headset.
Must be able to multitask and be proficient in the use of todays technology.
Excellent reading verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Must be able to enter data correctly; verify correct spelling using Google.
Must be proficient using Google for research.
Ability to function well in a highpaced and at times stressful environment.
Proficiency with Microsoft Office Suite and general computer skills.
Reliable and dependable attendance.
WORKING CONDITIONS:
This job is normally performed in a mostly clean and comfortable environment.
Duties in this job are usually performed while in a seated position with freedom to move
about at will.
To avoid injury while performing this job requires ordinary care and attention.
Prolonged periods of sitting at a desk and working on a computer.
REMOTE WORK FROM HOME REQUIREMENTS:
Not all positions are remote; some require that the employee work in the office.
Must have a desk chair and basic essentials to work from home.
Must have a quiet work area without noise or distractions.
Must have personal high speed internet service (WiFi is not acceptable). Our minimum
internet speed requirement is 100 download & 20 upload speed.
Must be logged onto your work computer and able to answer calls during your normal work
hours.
Remote workers must be based in the United States and must reside in one of the following
states: FL GA HI IL IN MI NC NH NJ NV NY PA SC or TX.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
