IT Helpdesk Support
IT Helpdesk Support
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Job Description
Job Description
Are you passionate about IT and technology Do you thrive in dynamic fastpaced environments where customer service and continuous improvement are central to success We are looking for a talented IT Helpdesk Support Specialist to join our clients team in Malton. In this role youll play a key part in enhancing enduser service efficiently managing service requests and incidents and driving impactful business process improvements.
Key Responsibilities:
- Spearhead functional changes and improvements to business processes identifying opportunities for optimisation and enhancement.
- Collaborate closely with IT teams and thirdparty providers to troubleshoot and resolve service issues ensuring timely resolution within service level agreements (SLAs).
- Manage the incident problem and change management processes incorporating best practices to optimise service delivery and drive continuous improvements.
- Build and nurture strong working relationships across IT teams to improve enduser productivity satisfaction and overall system effectiveness.
- Champion selfservice tools and knowledgesharing initiatives to empower users reduce costs and streamline service delivery.
- Oversee the full lifecycle of enduser devices ensuring secure access licensing compliance and effective management of assets.
- Provide outofhours support as required including participation in the oncall rota and responding to incidents both during and outside of standard business hours.
What Were Looking For:
- A solid foundation in IT with a genuine passion for technology and a continuous improvement mindset.
- Strong problemsolving abilities a keen attention to detail and a professional methodical approach to work.
- Excellent communication skills with the ability to manage conflict effectively and a commitment to delivering toptier customer service.
- Familiarity with IT service desk tools and industry best practices.
- Proactive and collaborative attitude.
What Youll Receive:
- Competitive salary ranging from 28000 to 35000 based on experience.
- A structured shift pattern between 5:00 am 5:30 pm with alternating shifts to provide variety and worklife balance.
- Participation in the oncall rota every 1 in 8 weeks with added bonuses and additional earnings for calls answered.
This is a fantastic opportunity for an IT professional whos eager to make a real difference in a collaborative and forwardthinking environment. If youre ready to contribute your skills and grow in a dynamic role we want to hear from you!
Employment Type
Full-Time
