Technical Support Apprentice
Technical Support Apprentice
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Job Description
Job Description Technical Support Apprentice
The Opportunity
Our client is recruiting for a Technical Support Apprentice tojoin their team inLeicester.
TheLevel 3 Information CommunicationTechnicianapprenticeship programme that we are offeringwill allowyou to kickstart your career in an industry that is constantly evolvingdynamicand transformational.
The steps you take will provide you with valuable firsthand experienceknowledge skills and qualification to help really drive your career forward.We are here to guide and support you every step of the way!
The Position
Job Title:
Technical Support Apprentice
Apprenticeship Course:
Level 3 Information Communication Technician
Apprenticeship Duration:
Approx. 13 months EPA
Location:
Leicester LE4
Working Hours:
Monday Friday 9am 5:30pm
Salary:
15000 to 18000
Job Purpose
As a Technical Support Specialist you will be an important part of thedepartment and day to day responsibilities will include remote fault loggingand resolving remote support of onsite system installs and maintenance andlongterm relationship building with both existing and new customers andsuppliers. Full training provided to complement existing experience in IT Youwill work with and have the full support of 1st and 2nd line support teams atCisco and Open Reach UK further enhancing your skills as you work within ourteam learning about and working with the best cloud phone system technologyavailable in the UK
Essential requirements will require the employee to build strong clientrelationships work well individually or as part of a team communicateeffectively clearly understand customer requirements and provide excellentservice to customers and meet SLAs
KeyResponsibilities
- Maintaining Hosted VoIP systems
- Providing Tech Support
- Understanding customer networks
- Communicating effectively with suppliers such as Cisco
- Updating customers within SLAs. Providing high quality customer service.
- Basic Project management
- Logging and resolving customer faults remotely.
- Support in setup of phone systems and onsite phone system surveys
Requirements
- Individuals must have a valid and eligible residency status to apply for this role.
- Time management skills Meeting strict SLAs.
- To deliver the best possible customer service
- IT literate with IT skills such as understanding of basic networking
- Flexible and adaptable.
- The ability to work well individually or as part of a team.
- Demonstrating knowledge skills good judgement and integrity in doing your job.
- Listen and provide solutions diligently and promptly.
- Ability to work within a team to achieve a common goal.
- Be humble and polite (very important)
- Provide a quality and efficient service to our customers.
- As you progress in your Apprenticeship you will be given additional duties and responsibilities to ensure you gain a broad set of skills knowledge and experience in the business.
- The position requires a quick learner who is keen to adapt to new technologies alongside their daytoday job role.
About ITP
We help employers develop their best talent and inspire the nextgeneration through apprenticeships mentoring and training were plugging theUKs digital skills gap to provide a workforce for the future.
If this sounds like the role for you get in touch! Once we receive yourapplication one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise theirvacancy. By submitting your CV you agree to be contacted by The ITP andyour information to be passed on to a third party.
Employment Type
Trainee
