Document Referral Specialist - Primary CarePediatrics
Document Referral Specialist - Primary CarePediatrics
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reports to: Clinical Development Manager
Pay rate: $18.39/hour
Schedule: Monday Friday dayshift hours. No evenings no weekends no major holidays. Fulltime 37.5 hours per week.
Position Summary:
This position performs clerical duties for the health center interacting with providers nurses and health center personnel to ensure patient documentation insurance authorizations referrals testing and other patient/health center needs are met.
Primary Responsibilities:
- Manage all referrals including but not limited to sending referrals obtaining patient appointments and retrieving patients notes after the appointment date.
- Process diagnostic imaging and procedure orders within the Health Center.
- Complete prior authorizations for medical procedures tests and durable medical equipment (DME).
- Comprehend coverage under patients insurance plans including but not limited to knowing which procedures and tests require insurance authorization.
- Provide followup to the missed procedure test or referral appointment via letter or telephone call to the patient.
- Manage all incoming faxes received in the Health Center.
- Manage prescription and afterhours message lines per policy.
- Prepare correspondence including patient and provider letters.
- Reconcile failed interface results within EMR.
- Receive records from external facilities and notify the appropriate medical staff (nurse clinician) of results.
- Retrieve records from the hospital/emergency department per the providers request.
- Provide patient information to medical staff.
- Answer telephone and prioritize telephone/fax communication.
- If needed provide backup coverage as a receptionist: receive new patients and direct visitors with a positive professional demeanor.
- Assist with tasks directed by providers and nurses.
- Perform other duties as directed by the supervisor.
- High School Diploma or GED preferred.
- Medical terminology knowledge is preferred.
- Oneyear experience in a medicalrelated field or office setting is required or specialized education in a medical or business/office field is required. One year may be a combination of experience and education.
- Ability to maintain a high level of professionalism and confidentiality in dealing with patient information and/or issues.
- Excellent organizational computer and information management skills.
- Ability to maintain good working relationships with others.
- Excellent customer service skills including active listening strong phone contact handling skills empathy problemsolving and communication.
- Knowledge of and/or experience with federally qualified health centers is preferred.
- Ability to lift and carry up to 25 lbs.
- Excellent handeye coordination
- Ability to sit for long periods
- Ability to tolerate extensive exposure to computer monitor/screen
- Ability to tolerate extensive use of computer keyboards.
Benefits:
Community Health Center of the North Country offers eligible employees excellent affordable benefits options. Options include medical dental and vision insurance Flexible Spending Account (FSA) Term Life/AD&D insurance longterm and shortterm disability 401(k) and other elective programs. We also offer generous time off including vacation personal and sick time as well as paid holidays.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
