Customer Success Associate
Customer Success Associate
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Job Description
CUSTOMER SUPPORT ASSOCIATE Ottawa Hybrid
We are seeking a highenergy driven individual with impeccable attention to detail to join our Customer Success team as a Customer Support Associate. Our ideal candidate is a selfstarter who is able to juggle competing priorities communicate clearly and is always looking for ways to improve the customer experience we deliver to our clients.
Our client is a SAAS product based company in the hospitality and travel industry. They design Contactless Communication tools that have helped thousands of frontline service providers engage with millions of people more efficiently and effectively improving the quality of their experience.
What youll be doing:
Maintain customer focus at all times by looking for opportunities to exceed our customers expectation to improve satisfaction and retention
Provide technical support and user support via our Help Desk (ZenDesk) and by phone
Support Sales and Customer Success team with client onboarding and ongoing account management
Implement changes to customer accounts in consultation with Sales and/or Customer Success team
Complete additional administrative tasks as assigned
Develop and/or maintain core customer facing resources such as: knowledge base inapp walkthroughs training videos
Well be reaching out to candidates that have:
Excellent customer service and telephone skills including strong listening verbal and written communication
Strong desire to work with technology and a strong technical aptitude
Entrepreneurial mindset with a strong desire to learn work hard and look for opportunities to contribute more
Ability to multitask effectively while working remotely
This is full time position in Ottawa ON Hybrid work policy
Required Experience:
IC
Employment Type
Full Time
